intake specialist - Tallahassee, FL, United States - State of Florida

Description

Requisition No:

Agency: Agency for Persons with Disabilities

Working Title: INTAKE SPECIALIST

Pay Plan: Career Service

Position Number:

Salary: $38,000 - $40,000.00 Annually

Posting Closing Date: 05/05/2024

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: Administrative Assistant II - Career Service

WORKING TITLE: State Office Intake Coordinator

POSITION'S LOCATION: Northwest - Tallahassee, FL

POSITION NUMBER:

INTERNAL AGENCY - ONLY CURRENT APD EMPLOYEES WILL BE ELIGIBLE

*This is an ANTICIPATED VACANCY*

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.

SALARY RANGE

$ 38, $40,000.00 Annually $1, $1,500.00 Bi-weekly

SPECIFIC DUTIES AND RESPONSIBILITIES

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers, and public we serve at all times.

Duties and responsibilities include, but are not limited to, the following:

Gathering the various documentation/information that is needed from Support Coordinators, CBC Liaisons, Department of Children and Families, and Forensics' Liaisons to refer individuals to group homes by phone, email and iConnect.

Monitor iConnect and the Residential Email inbox to identify the incoming residential referral packets.

Review the incoming referral packets to verify the information submitted is complete.

In iConnect, assign the complete referral packets to the appropriate Regional Residential Placements Coordinator or the Facilities Transition Coordinator.

Maintain the Referral Tracking excel tracker spreadsheet for all referrals received, indicate if the referrals are complete or incomplete, and enter the date completed referrals are assigned to appropriate RRPC or Facilities Transition Coordinator or closed as incomplete.

Process incomplete Residential Referral Packets:

• Notify the person submitting the referral of the deficiency and request the required items.
• Follow-up with referral sources, group homes, and regional staff as indicated to track and resolve incomplete referrals.
• Enter the iConnect Notes indicating the deadlines for the required items to be submitted prior to closing the referral as incomplete.
• Send weekly incomplete referral statistics email to the Residential Manager.

Attend and participate in the weekly Regional Residential Placements calls to provide updates on referral statuses.

Answers phone calls, read incoming emails and iConnect Notes. Respond and/or route appropriately to applicable units/persons.

Send daily incoming referral assignments email to Regional residential Placements Coordinator and Facility Transitions Coordinator.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to: Ability to communicate effectively in English: reading, writing, and speaking. Manage stressful situations.
• Demonstrate Skills in: Excellent communications and interpersonal skills. Using office equipment such as copiers, printers, and computers. Problem solving.
• Knowledge of: Developmental Disabilities and of APD services is desired. Knowledge of APD's iConnect data base is desirable.

POSITION REQUIREMENTS

• High school diploma or equivalent required.
• Minimum of 1 year experience in administrative support or college education/vocational training.
• Proficient in Microsoft Office Excel, Word, SharePoint, and Outlook.

ADDITIONAL INFORMATION

PROFILE COMPLETION

Applicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position.

Responses to Qualifying Questions must be verifiable in the Candidate Profile, and see resume will not be considered an acceptable response.

Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.

RETIREE NOTICE

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

DIRECT DEPOSIT PROGRAM

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S , Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government's employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee's eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.