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Marquand

    IT Specialist - Indianapolis, United States - Martin-Brower

    Martin-Brower
    Martin-Brower Indianapolis, United States

    3 weeks ago

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    Description
    Position Summary:
    The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.

    *This position will require traveling to our distribution center in Evansville*

    Position Responsibilities may include, but not limited to:
    • Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
    • Network configuration & problem solving in Windows, Apple, and Citrix environments
    • Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
    • Asset management of location's end-user devices (mobile, desktops, and laptops)
    • Procure, manage, maintain, & troubleshoot cellular and mobile devices
    • Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
    • Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
    • Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
    • Assist business and Corporate IT with training employees on existing or new solutions
    • Provide onsite assistance for any RBD acquisitions and integrations
    • Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
    • Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
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