Operations Manager, Global Data Operations - West Point, United States - Merck

Description

Job Description

Position Description:

Operations Manager, Global Data Operations (GDO)

Under the direction of the Global Data Operations (GDO) leadership, the GDO Operations Manager is responsible for leading the Encoding and Data Review Team, primarily but not limited to, Encoders, Manual Encoding Leads(MELs), Senior clinical data managers (SCDMs) and Clinical Data Managers (CDMs) in operations tasks, both strategic and tactical in nature, within a Data Management Center (DMC). They are responsible for ensuring the consistent execution of quality processes and deliverables and managing the workload and development of their direct staff. Encourages effective interaction of DMC staff with business partners to achieve common objectives.

Primary activities include, but are not limited to:

• Direct Line Management of Encoders, MELs, SCDM and CDMs
• Develops career plans.
• Makes work assignments.
• Conducts periodic skill assessments, annual performance & appraisals.
• Coaches and provides ongoing feedback for performance. provides rewards and recognition.
• Sets priorities.
• Provides developmental opportunities.
• Manages training compliance.
• Escalates to appropriate leadership/management as needed as risks and needs arise in the business.
• Increases functional effectiveness by supporting departmental efforts to simplify and standardize procedures to the greatest extent possible, sharing best practices and participating or leading in continuous improvement efforts.
• Participates in or Leads GDO Business Excellence Networks (BENs), GDO improvement efforts, SME networks, GDO and/or GDMS special initiatives as needed.
• Facilitates and/or participates in management and functional area meetings, contributing expertise, when necessary, through formal or informal presentations.
• Keeps abreast of process and technology changes both within and outside of our Company that may impact staff.
• May support any other projects or perform any other data management task deemed appropriate by management.
• Supports GDO management team to set objectives and lead the team to achieve the business goals.
• Leads and/or participates in initiatives beyond GDO or GDMS (e.g. cross-divisional projects, cross-industry initiatives, etc.).
• Trains staff on business processes, operations and tools

Position Qualifications:

Education Minimum Requirement:

• B.A. or B.S. degree, preferably in life sciences, computer science, or related discipline.

Required Experience and Skills:

• At least 5 years' experience in Clinical Trials
• At least 2 years of people management or equivalent demonstrated leadership.
• Knowledge of E2E clinical development process.
• Strong leadership and mentoring skills.
• Strong project management, decision making, problem solving, negotiation and communication skills.
• Ability to establish effective personal relationships across a wide range of business contacts.
• Ability to build talent and lead teams with influencing and development skills.
• Able to work under pressure in a changing environment with flexibility.

#EligibleforERP

MRLGCTO

#ONEGDMS

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

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Expected salary range:

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R286593