Data Center Operations Technician I - Englewood, United States - Flexential

Flexential Englewood, United States

3 days ago

Technology / Internet

Description

Job Description:
The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions

Provide timely resolution and/or escalation of Facility and customer issues.
Maintain a professional attitude and conduct while in the performance of the data center duties.
Troubleshoot and document technical issues using Flexential ticketing system.
Follow Flexential Support and Data Center policies, processes, and procedures.
Provide local access and escort for vendors and carriers.
Perform remote hands work for internal and external customers.
Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
Assist and/or complete physical and logical installations of Flexential services.
Maintain cleanliness of the Data Center and surrounding supporting areas.
Perform Facilities Rounds and escalate pertinent information.
Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.
Operate and Manage Badge Access Security System.
Assist Critical Infrastructure Manager (CIM) on an as needed basis.
Work with local mgmt. to maintain cabling and general usage item inventory levels.
Perform other duties as required and assigned.

Required Qualifications

Passion for providing a great customer experience
Understanding of Windows and Microsoft Operating systems
Must be a self-starter and motivated
Excellent verbal and written communications skills.
Strong attention to detail, making and keeping commitments and meeting deadlines.
Prefer 1 year of experience working within an IT Support environment
AA, BS, or High School Diploma
Network +, Security + and / or CCNA desired
Microsoft MCP or MCSA preferred

Hourly Pay Range

Hourly pay ranger for this position is estimated to be ($ $ However, the actual pay range depends on each candidate's experience, location, and qualifications.

Benefits of working at Flexential

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program Benefits are subject to change at the Company's discretion.

EEO Statement

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Requirements

Ability to climb ladders and work aloft
Ability to work in cold temperature environments
Ability to maneuver pallet jacks and lift heavy objects
Ability to pull and install cabling

This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:_________________

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