Data center operations technician ii - Englewood, United States - Randstad

Randstad Englewood, United States

2 weeks ago

Description

job summary:
Data Center Operations Technician II with 2+ years experience in 24/7 environments, troubleshooting, Microsoft OS, networking, and building management skills. Excellent communication. Must handle physical tasks and adhere to data center policies. Technical aptitude in building management systems, such as UPS, generators, HVAC, PDUs, and AC/DC power.

location: Englewood, Colorado
job type: Contract
salary: $ per hour
work hours: 9am to 5pm
education: No Degree Required

responsibilities:
Customer Support

Provide timely resolution and/or escalation of customer issues.

Maintain a professional attitude and conduct while performing data center duties.

Deliver proactive updates to customers and teammates as necessary.

Follow company processes and procedures.

Physical device alert review throughout data centers

Incident triage and escalation

Provide local access and escort for vendors.

Perform remote hands work for internal and external customers.

General Shift Work. Nontraditional Weekend shift

5 days on - 2 off

Perform data entry tasks for ongoing infrastructure changes and customer installations.

Assist and/or complete physical installations.

Update all relevant and required documentation.

Complete assigned workflow tasks to provide timely turnaround to customers.

Maintain clean and organized cabinets, cables, and cages during installation of equipment.

Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.

Document troubleshooting and problem-resolution steps.

Provides onsite support for hardware and systems as instructed by partner teams.

Maintain cleanliness of the Data Center and surrounding supporting areas

Perform Datacenter Infrastructure Environmental Monitoring

Perform Facilities Rounds and escalate pertinent information.

Process all in and outbound shipping/receiving.

Immediately report facility alarms to the local Facilities Operations Engineer

Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.

Complete End of Shift Reporting

Follow Data Center Policies and Procedures

Stay abreast of new facilities-related information and training updates.

Maintain cabling and general usage item inventory levels.

Complete policy and procedure review within scheduled timelines

Maintain proficiency level with tools and systems used to deliver support.

Perform other duties as required and assigned.

The essential functions of this role include:

manual lifting up to 49lbs

working up to 1 hrs of overtime per week

working weekends
qualifications:

Experience level: Experienced
Minimum 2 years of experience
Education: No Degree Required

skills:

Electronics Technician

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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