Customer Account Manager - Lynnwood, United States - Crane Aerospace & Electronics

Description

**Customer Account Manager**

Location **WA, Lynnwood**

Department **Business Development**

Employment Type **Full Time**

**Crane Company** is seeking to hire a **Customer Account Manager** in **Lynnwood, WA.**

**Job Summary:**

The Customer Account Manager (CAM) owns the commercial relationship with assigned Original Equipment Manufacturer (OEM) customers (commercial and defense customers, as assigned) with emphasis on meeting annual revenue and profit targets while mitigating Crane risk and liability. The CAM owns and drives the entire sustaining commercial lifecycle with assigned customers and has a focus on top and bottom-line growth.

The CAM position requires a strong business acumen, leadership and problem-solving skills working with large, cross-functional teams to ensure that the requirements of the business, contracts and customers are being met. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.

**Essential Functions:**

+ Leads development of profitable business proposals and manages CA&E approval through the business committee process.

+ Executes pricing strategies and plans which maximize value of CA&E products and services.

+ Become a subject matter expert of the assigned customer contracts and, in conjunction with CA&E Contract team, lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned.

+ Leverages exceptional presentation and communication skills? to effectively propose and present strategies to execute CA&E targeted goals and objectives to large, cross functional teams including senior leadership.

+ Manages and coordinate escalation and resolution of issues.

+ Demonstrated ability to comprehend complex technical and commercial details in order to communicate customers needs and requirements.

+ Understands and manages information flow related to specific customer and/or market demand.

+ Develops knowledge of the Sales and Operation Planning (S&OP) and systems at CA&E to support the detailed forecasting, demand management and contract compliance

+ Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel. Must be able to influence the outcome of quotations and proposals and collect useful competitive information.

+ Establishes close linkages with CA&E manufacturing, supply chain, business development, sales, quality, and technical support teams.

**Minimum Qualifications:**

+ **_Experience:_** 5+ years of experience in business management, program management, sales business development ideally in an Aerospace environment

+ **_Preferred Knowledge:_** Aerospace Industry and International Business (depending on account assignment)

+ **_Skills:_**

+ Data driven with strong analytical skills and business acumen

+ Demonstrated ability to manage large, complex contracts and proposals ideally in an Aerospace environment

+ Demonstrated success negotiating and responding to government contracting proposals as well as terms and conditions, as required

+ Strong proficiency with Microsoft Office applications including Power Point and advanced knowledge of Excel including Pivot Tables

+ Some experience with P&L

+ **_Education/Certification:_** BA or BS degree in Business Management/Administration, Marketing or Finance or relevant field of study. MBA preferred.

+ **Eligibility Requirement** **:** This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by International _Traffic in Arms Regulations_ (ITAR).

**Working Conditions:**

+ Standard office environment

+ Work requires substantial visual concentration on detail

+ Working conditions are normal for a manufacturing environment

+ Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

+ May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes

+ Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows

**About Crane**

Crane combines the experience of long-time industry leaders to supply critical systems and components to the aerospace and defense markets. Our products are found in some of the most demanding environments, from engines to landing gear, from satellites to medical implants, and from missiles to unmanned aerial systems.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

The Aerospace Group designs, manufactures and supports critical aircraft systems and components, offering innovative solutions for Sensing & Utilities, Landing Systems, Fluid Management, Electric Power Systems, and Cabin. Virtually all commercial and military aircraft fly with products manufactured by the Aerospace Group.

We look for flexible professionals who are capable of working with minimal supervision and can adapt to changing environments. We look for people who are challenged by other people, who like being around well-educated, well-versed professionals. For these people, Crane Aerospace & Electronics provides a creative outlet and high level of participation. People in the company build the company.

**_Salary range: $_** **_$135,158 - $177,070_** **_._** _Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Compensation packages also include comprehensive benefits, 401K contribution and match, Paid Time Off, paid holidays, tuition reimbursement and more. Some roles may be eligible for participation in performance-based bonus programs._ _You can see a list of our benefits at_ _or visit our website at_ _for more information on our company and great_ _opportunities._

In our efforts to maintain a safe and drug-free workplace, Crane requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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