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    Field Service Technician - Charlotte, United States - EAM-Mosca Corporation

    EAM-Mosca Corporation
    EAM-Mosca Corporation Charlotte, United States

    1 week ago

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    Description

    Job Description

    Job Description

    EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Charlotte, NC region.

    EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

    EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

    The Field service techs responsibilities include:

    · Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.

    · Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.

    · Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.

    · Ability to work closely with Mosca Engineering to provide the highest level of customer service.

    · Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.

    · Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.

    · Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

    Skills Required:

    · Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts

    · Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC's

    · Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.

    · Able to use a multimeter, perform point to point, read electrical schematics and trace

    · Able to use and read Calipers micrometers.

    · Able to take initiative and work independently on a regular basis

    · Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.

    · Able to travel extensively within the U.S. Monday thru Friday %)

    Team, Training and Support:

    · In-house training with continuous on the job field training with senior field staff

    · Company car

    · Corporate expense account / credit card

    · Company laptop and cell phone

    · All required Personal Safety Equipment

    · Company logoed clothing

    · All supporting parts inventory needed for equipment maintenance

    · Company supplied tools

    Experience and education:

    · Minimum 3 years of field or plant equipment maintenance experience.

    · Corrugated Industry experience a plus

    · Mechanical understanding of strapping machines, Mosca preferred

    · High school diploma

    · A valid driver's license

    · Solid Mechanical / Electrical background

    · PLC experience preferred

    · Associates Degree a plus

    Excellent Pay and Benefits package:

    · Medical, Dental and Vision benefits

    · 401(k) retirement savings program

    · Paid vacation and holidays

    · Life Insurance

    · Employee assistance programs

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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