Field Service Technician - Charlotte, United States - Ethos

Ethos
Ethos
Verified Company
Charlotte, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Field Service Technician
-
Competitive Base Salary, Excellent Benefits and Bonus Package _


We are looking for a Field Service Technician who is self-directed, at ease dealing directly with the customer, can write technical reports, and make and assist the Engineering team with product improvement recommendations for the Product Development Group.


The Field Service Technician is responsible for the independent assembly, commissioning, inspection, repair, and troubleshooting of systems, both domestically and internationally.


Qualifications:


  • 5 years in a Field Service role with decisionmaking responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (both domestic and international travel)
  • Ability to write trip reports, return material authorizations, test reports, and corrective action reports
  • Knowledge of PLC's highly preferred
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Must be able to work in a Windows environment and be proficient with Word, Excel, and PowerPoint
  • Must have a clean driving record
  • Must not be afraid of heights
  • Experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens, ABB, and TMEiC platform(s) experience are highly preferred.

Responsibilities:


  • Frequent interface with customers and/or endusers, vendors, and contractors.
  • Support in scheduling and coordinating the participation of vested parties at the site to inspect/witness the final installation of equipment and their participation in the execution of startup and commissioning activities.
  • Coordinate internally to ensure a timely response to customer inquiries.
  • Troubleshoots PLCs, VFDs, and other automated equipment, onsite and remotely.
  • Repairs equipment installed onsite at customer facilities, both warranty, and nonwarranty claims.
  • Carries out routine inspections of existing system installations.
  • Take ownership regarding the correct implementation of the precommissioning activities in the mechanical, electrical, instrumentation, and automation disciplines, ensuring the quality of the work and of the quality of the reports.
  • Travel to the customer site to perform final commissioning and demonstrate equipment functions as per specifications to obtain customer acceptance.
  • Support the project team in ensuring all the mechanical, electrical, instrumentation, and automation punch list items are cleared and signedoff as per project requirements.
  • Participate in project and construction meetings, as required.
  • Ability to prepare and provide technical training to the enduser operators and/or maintenance personnel.
  • As a troubleshooter, you will go onsite in the event of technical issues, analyze and eliminate faults, and will be available onsite for our customers in case of subsequent technical queries.
  • Independently coordinates with customers and/or endusers all details of site visits prior to departure.

Pay:
$65, $75,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • Day shift
  • Monday to Friday

Work setting:

  • Inperson

Experience:

Field Service Technician: 3 years (preferred)

  • PLC: 1 year (preferred)

Willingness to travel:

  • 75% (preferred)

Work Location:
In person
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