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Service Technician - Charlotte, United States - AppleOne
Description
Job Description
Job DescriptionJob Description:
Service Technician
Position Overview:
We are seeking a dedicated Service Technician to join our team and contribute to the success of our service operations.
The Service Technician will play a crucial role in developing and supporting the technical skills and customer service capabilities of the Service Team.
The ideal candidate will possess excellent communication and customer service skills, with a background in bandsaw operations being a distinct advantage.
Key Responsibilities:
Training and Coaching:
Provide comprehensive training and coaching to the Service Team to enhance their technical skills and customer service capabilities.
Technical Support:
Offer technical support to service distributors, independent contractors, and direct employees, ensuring efficient machine installations, upgrades, repairs, and accessory installations.
Customer Satisfaction:
Maintain a high level of customer satisfaction by meeting and exceeding customer expectations through various service activities, including work order processing, telephone and field service support, and warranty issue resolution.
Network Maintenance:
Establish and maintain a robust customer service network, consisting of service distributors, independent contractors, and direct employees, through continuous training and support.
Product Quality Feedback:
Develop and implement systems to report product quality and service feedback, facilitating continuous improvement efforts.
Service Training:
Coordinate and conduct service training sessions, both on-site and off-site, to equip team members with the necessary skills and knowledge.
Parts Sales andTechnical Support:
Provide technical support for parts sales, ensuring customers receive the right solutions for their needs.
Sales Support:
Collaborate with the sales team by providing support for tradeshows, demonstrations, applications, and testing, contributing to the overall sales effort.
CPC Support:
Assist with PC (Performance Cloud) product installation and service support as required.
Job Requirements:
Strong knowledge of electrical and hydraulic components, with the ability to interpret electrical and hydraulic drawings effectively.
Hands-on mechanical skills and experience, with the capability to troubleshoot and resolve technical issues efficiently.
Excellent communication skills, both verbal and written, with a focus on delivering exceptional customer service.
Ability to work independently and collaboratively within a team environment, demonstrating initiative and problem-solving abilities.
Preferred Qualifications:
Background in bandsaw operations or related machinery is highly desirable.
Previous experience in a service technician role or similar field is advantageous.
#1182
AppleOne is proud to be an Equal Opportunity Employer.
We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.
All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https:
//e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.
Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs.Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.
The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs.Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.
Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.
Her book, The Art of Work:
How to Make Work, Work for You, is available on
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
\r\r
Mrs.
Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.
The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
\r\r
Mrs.
Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.
Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.
Her book, The Art of Work:
How to Make Work, Work for You, is available on