- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform the task of cashier when scheduled or as needed per the surge plan guidelines
- Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the task of Food Lion To-Go Runner when scheduled or as needed.
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
- Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
-
Customer Service Lead
1 day ago
Burlington Durham, United States Part timeIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** · **Overview:** · As the Part Time Customer Service Lead, under the guidance of the As ...
-
Assurance Lead – Customer Service Centre
3 weeks ago
UK Civil Service Durham, United StatesJob summary · The Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers. Our work is vital to the collection of over �60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales ...
-
Circle K Durham, United States Part timeStore : 2503 Nc 55 Hwy, Durham, North Carolina 27713 Availability - Shift/Days Flexible Availability Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
Circle K Durham, United States Part timeStore : 3308 Nc Hwy 55, Durham, North Carolina 27713 Availability - Shift/Days Flexible Availability Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
Circle K Durham, United States Full timeStore : 106 E Nc 54 Hwy, Durham, North Carolina 27713Availability - Shift/Days · Flexible AvailabilityLead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
-
Lead, Customer Service Representative
4 weeks ago
LC Industries Durham, United States** Lead, Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** LEADC03033 Showing 1 location **Job Details** · **Description** · **DESCRIPTION:** The Lead Customer Service Representative serves customers through a variety of med ...
-
Lead Customer Service
5 days ago
Circle K Raleigh, United StatesJOB DESCRIPTION Store : 8500 Harps Mill Rd, Raleigh, North Carolina 27615 Availability - Shift/Days · Flexible Availability Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo ...
-
PT Customer Lead
4 weeks ago
Food Lion Morrisville, United StatesAddress: USA-NC-Morrisville-3609 Davis Drive · Store Code: Store 02196 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acr ...
-
PT Customer Lead
3 weeks ago
Food Lion Morrisville, United StatesAddress: USA-NC-Morrisville-2121 Tw Alexander Dr · Store Code: Store 02646 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
Custom Shop Lead
2 weeks ago
Heritage Design + Supply Morrisville, United StatesJob Description · Job DescriptionPosition Summary · The Custom Cabinet Shop Manager oversees all aspects of operations within a custom cabinet manufacturing shop, ensuring efficient production, quality craftsmanship, and timely delivery of custom cabinetry projects. · Key Respons ...
-
PT Customer Lead
3 weeks ago
Food Lion BURLINGTON, United StatesTo provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Servi Food, Customer, Lead, Custome ...
-
Customer Service Lead
1 day ago
Burlington Raleigh, United States Part timeIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** · **Overview:** · As the Part Time Customer Service Lead, under the guidance of the As ...
-
Customer Service Lead
1 day ago
Burlington Burlington, United States Part timeIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** · **Overview:** · As the Part Time Customer Service Lead, under the guidance of the As ...
-
Circle K Durham, United States Full timeStore : 3301 Guess Rd, Durham, North Carolina 27705Availability - Shift/Days · Flexible AvailabilityLead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
PT Customer Lead
4 weeks ago
Food Lion Cary, United StatesAddress: USA-NC-Cary-8745 Holly Springs Road · Store Code: Store 02198 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acr ...
-
PT Customer Lead
1 day ago
Food Lion Cary, United StatesAddress: USA-NC-Cary-2458 Sw Cary Parkway · Store Code: Store 00624 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across ...
-
Circle K Durham, United States Full timeStore : 109 West Nc Hwy 54, Durham, North Carolina 27713Availability - Shift/Days · Flexible AvailabilityLead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun e ...
-
Customer Service Lead
3 weeks ago
JT International S.A. Raleigh, United StatesWe're JTI, Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from . It's how we've grown ...
-
PT Customer Lead
6 days ago
Food Lion Oxford, United StatesAddress: USA-NC-Oxford-120 Roxboro Road · Store Code: Store 01253 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 1 ...
-
PT Customer Lead
3 weeks ago
Food Lion Burlington, United StatesAddress: USA-NC-Burlington-1780 West Webb Ave · Store Code: Store 00699 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ac ...
PT Customer Lead - Durham, United States - Food Lion
Description
Address: USA-NC-Durham-4621 Hillsborough Rd
Store Code: Store 00939 Front End
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
excellent customer service.
DUTIES AND RESPONSIBILITIES
Responsibilities:
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.