- Proactively managing and prioritising the Assurance Team & Unit Head�s inbox items, responding to correspondence and queries.
- Diary management support for Unit Head, and attend relevant meetings with the Unit Head, taking notes/minutes where appropriate and ensuring action points are followed up.
- You will lead on your own assurance tasks, building a wider understanding and knowledge base of all assurance tasks to provide cover and support as required.
- Secretariat support for CSC Meetings, where you will build and circulate agendas, drive presentations, create and circulate meeting notes, maintain action logs, and provide updates.
- Provide financial management support and cover across the Business Support Team, and wider CSC by arranging travel bookings, and managing Senior Leadership Team travel approvals.
- Monitor, maintain and manage all relevant registers and documents, ensuring these are updated accordingly with the most accurate information within a timely manner and, ensuring the guidance and processes are followed.
- Great prioritisation skills to be able to work in a busy team environment and have the flexibility to switch, at short notice, between the various duties outlined.�
- Excellent interpersonal skills to work collaboratively with your team and key stakeholders.
- The ability to communicate effectively with a broad range of people both orally and in writing.
- Sound analytical skills and good judgement to inform decisions, or when providing opinions or advice to others.
- Be adaptable and organised to work across a variety of different tasks; and to have a wide awareness of impacts, dependencies, and risks.
- Excellent IT skills, especially competent in the use of Microsoft Outlook & Excel, and other Microsoft applications.
- Willingness to travel.
- Making Effective Decisions
- Leadership
- Communicating and Influencing
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Assurance Lead – Customer Service Centre - Durham, United States - UK Civil Service
Description
Job summary
The Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers. Our work is vital to the collection of over �60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.�
Job description
Assurance Lead � Customer Service Centre � Role Overview
The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency. The CSC is the first point of contact for our customers, and you will play a crucial role supporting our colleagues to uphold the agency�s reputation.
We are looking for enthusiastic, forward-thinking people to join our expanding team and who are open to learn new skills and development opportunities. Reporting to the CSC Business Manager, as an Assurance Lead you will undertake a wide variety of duties providing practical support and assistance to the Business Manager, Unit Head and wider management team.
For an insight into working for The Customer service Centre within the VOA, please click on the video link below.
Assurance Lead � Customer Service Centre� Key responsibilities
Person specification
The successful candidate will be working in an exciting, fast-paced and dynamic environment. The high-profile role has many aspects that require resilience and adaptability and will allow you to develop a detailed understanding of the business area. You�ll need to be able to work autonomously, regularly using your own judgement and collaborating with others to ensure tasks are complete. You need to act professionally, and with diplomacy and maintain strict confidentiality when privy to sensitive issues.
Essential Criteria
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of �28,360, Valuation Office Agency contributes �7,657 towards you being a member of the Civil Service Defined Benefit Pension scheme.Learning and development tailored to your role.
An environment with flexible working options.
Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
Employee Assistance Programme offering comprehensive wellbeing support.
To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet:
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Assurance Lead – Customer Service Centre professionals in Durham
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Kamesha Alston
Customer Service/Healthcare