- Participate in business meetings to break down functional requirements to manageable technical requirements, review project progress, and assess potential risks.
- Identify gaps and document technical limitations for migration activities.
- Support production defects and outages while working with business teams to reduce abrasion and reduce any application downtime.
- Create customer reports, analyze key data values, and identify customer preferences and patterns to redesign applications.
- Develop custom UI applications using exposed APIs to benefit business partners for quick modifications.
- Propose new and better business models to customers to improve their system efficiency.
- Identify new customer trends to evolve the routing solutions for optimal business benefits.
- Assist with the development of less experienced team members.
- Three (3) years of experience designing, developing and implementing Contact Center applications for IVR, routing, reporting and recording.
- Three (3) years of experience with Genesys platform architecture, Genesys Framework, configuration management, Genesys callflow development, and Genesys Platform SDK.
- Three (3) years of experience with Genesys Cloud.
- Three (3) years of experience with Java and J2EE programming, web service and application development, database design and queries, shell scripting, and robotic automations.
- Three (3) years of experience designing and developing custom solutions with Amazon Cloud platform and AWS services.
- Three (3) years of experience with NodeJs and Python programming.
- Three (3) years of experience with Agile development methodology and full project life cycle.
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Engineer III - Richmond, United States - Elevance Health
Description
Engineer III
Location:
This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of the following PulsePoint location. 2103 Staples Mill Rd, Richmond, VA 23230
Hours:
Monday to Friday, 8:00 am to 5:00 pm
The
Engineer III will perform detailed design, development, testing support, and facilitate the production rollout of Contact Center IVR and routing applications, and migrate to Cloud platform using Agile development methodology.
How you will make an impact:
Minimum Requirements:
Bachelor's degree in Computer Science or related field of study. Three (3) years of experience in related occupation(s).
Additional Requirements:
Three (3) years of experience must include:
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
Our values and behaviors are the root of our culture.They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy.
Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact assistance.
