- Handle inbound and outbound calls to support our members.
- Complete intake screening questionnaires with members.
- Conduct cold calls to pursue member engagement.
- Route inbound calls to the appropriate clinician.
- Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app).
- Assist members with scheduling appointments with clinicians.
- Provide outstanding customer service to all members.
- Compose thoughtful and personalized responses to members on a variety of topics.
- Collaborate with clinicians, team leads, and clinical managers.
- Use critical thinking skills to address member inquiries while always aiming to achieve resolution.
- Support clinical operations and administration as needed.
- Other duties as assigned.
- 2+ years of healthcare/clinical experience.
- Call agent experience is preferred.
- Passionate about customer service and member satisfaction.
- Ability to work independently and as part of a team.
- Strong problem solving, critical thinking, and organizational skills.
- Strong communication and time management skills.
- Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.).
- Basic understanding of EHR/EMR applications.
- Proficiency in Microsoft Office.
- Must live in the United States.
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East Boston Neighborhood Health Center East Boston, United StatesThank you for your interest in careers at EBNHC · Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on th ...
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NORTH SUFFOLK COMMUNITY SERVICES INC East Boston, United StatesJob Description · Job DescriptionNorth Suffolk is looking for a Care Navigator to join our Emergency Logan Airport/Co-respond Team The Co-respond team services Logan Airport by providing education, case navigation and transition assistance for individuals arriving through Logan A ...
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Metrowest Medical Center Framingham, United States**MetroWest Medical Center** is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Unio ...
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Lowell General Hospital Lowell, United States Full timeWe're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · This is a great opportunity for an experienced Registered Nurse to work close to home at a 3-time Magnet -recognized community hospital. · The Acute Care RN Navigator under t ...
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Lowell General Hospital Lowell, United States Full timeWe're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · This is a great opportunity for an experienced Registered Nurse to work close to home at a 3-time Magnet -recognized community hospital. · The Acute Care RN Navigator under t ...
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Lowell General Hospital Lowell, United StatesJob Description · We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · This is a great opportunity for an experienced Registered Nurse to work close to home at a 3-time Magnet -recognized community hospital. · The Acute Care RN ...
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Lowell General Hospital Lowell, United StatesJob Description · We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · This is a great opportunity for an experienced Registered Nurse to work close to home at a 3-time Magnet -recognized community hospital. · The Acute Care RN ...
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Commonwealth Care Alliance Boston, United States**Why This Role is Important to Us**: · The Provider Services Department provides a single point of contact for questions, problem solving, andaccess to care, for providers on behalf of members of the Senior Care Options (SCO) and One Care Programs. · The Provider Services Repres ...
Care Navigator - Boston, United States - Cecelia Health
Description
Job Description
Job DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.
What You'll Do:
The Care Navigator – Contact Agent is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Navigator – Contact Agent will complete telephonic intake screening questionnaires, conduct cold calls to pursue member engagement, and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.
Primary Responsibilities:
Requirements and Experience:
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
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