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    FT Customer Service Leader - Charlotte, United States - Food Lion

    Food Lion
    Food Lion Charlotte, United States

    6 hours ago

    Food Lion background
    Description
    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges.

    Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment.

    We are committed to the professional development of our associates through on-the-job learning opportunities and training.


    JOB DESCRIPTION
    Count on me - We know what to do, we make it easy, we do our part and we care

    Job Title:
    Customer Service Leader - Office Assistant


    Success Factors Job Code:

    Department:
    Front End


    Reports To:
    Customer Service Manager


    Primary Purpose:


    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

    To be friendly, courteous and cooperative with other store associates.

    Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.


    Duties and Responsibilities:
    Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    Greet each customer and uses his or her name whenever possible
    Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
    Check the bottom of every cart and under all baby seats for items before completing an order
    Follow correct bagging procedures for the correct use of bags by type
    Scan customers' order and handles the payment transaction, per standard practice
    Avoid personal conversations with other associates when customers are present
    Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
    Follow procedures for refunds and error correction
    Make every attempt to maintain accurate cash control
    Follow procedures and performs overrides
    Identify customers needing assistance and offers to take the customer's order to their car
    Maintain alertness and calls for assistance when needed to service customers per service standards
    Check prices quickly and accurately
    Is courteous and helpful to other associates
    Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
    Ensure work station and front end area of the store has a neat and clean presentation
    Report any register malfunction to the Customer Service Manager or MOD
    Ensure the MVP savings center KIOSK is filled with paper and properly working
    Adhere to all company guidelines, policies and standard practices
    Observe and correct all unsafe conditions that could cause associate or customer accidents
    Notify QA of any cleaning issues or maintenance required on front end
    Successfully complete computer based training (CBT) and training aid courses
    Perform all other duties as assigned


    Qualifications:
    High school graduate or equivalent preferred
    Effective communication and customer service skills
    Ability and willingness to learn multiple tasks and technical requirements of the job
    Ability to perform the technical requirements of cashier and service center
    Must meet minimum age requirements to perform specific job functions
    Must be able to meet the physical requirements of the position, with or without reasonable accommodations


    Physical Requirements:
    Ability to use computers and other communication systems required to perform job functions
    Perform repetitive hand and arm motions
    Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    Pull or push up to 75 lbs. on occasion
    Stand 100% of the time, frequently walking short distances
    Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    Meet established volume activity standards for the position
    Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    Have sufficient visual ability to check ID cards, checks, invoices and other written documents

    BOTTLES where applicable:
    Move empty bottles and containers from the front end to the back room

    08/24/2021: Change in job code from 406/407 to SF job code


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    If you have a disability and require assistance in the application process, please contact our Recruiting Department at
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