Manager, Private Events - New York, United States - Studio by Tishman Speyer

Description

Founded in 2018, Studio by Tishman Speyer offers exceptional spaces on flexible terms in major cities across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include private offices, meeting rooms, guest lounges and common areas, hot desks, stocked pantries, phone booths and more. Studio also operates Gather, a network of dedicated conference and events centers offering exceptional venues for distinguished business and social occasions accommodating up to 375 people, currently operating in NYC, Boston and Chicago. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of real estate expertise.

Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. The firm is active across the United States, Europe, Latin America, and Asia, building and managing premier office, residential and retail space for industry-leading companies with a portfolio of over 175 million square feet and a total value of approximately US $95 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space and is a leader in pioneering and investing in real estate technology. In addition to Studio, our properties also feature ZO., Tishman Speyer's a global amenity network.

Summary of the Position:

Tishman Speyer is looking for a Manager, Private Events to join the Studio by Tishman Speyer Events team located at The ZO Clubhouse (66th Floor) at The Spiral in Midtown West, New York City.

The Private Events Manager plays a primary role in planning and executing events and a secondary role supporting the sales process. This role is pivotal in ensuring seamless events that achieve the high level of service that influences client satisfaction and their likelihood to return. Timely responses, creative suggestions, and an entrepreneurial mindset are essential attributes for success in this role.

Role

• The Private Events Manager ensures that private events at the Spiral Clubhouse exceed guest expectations and meet top-tier execution standards. By encouraging customer delight and repeat business this role also supports long-term financial success.
• Execute special events booked at The Spiral and act as primary contact for client and vendors leading up to the event.
• Oversee servicing of events within The Spiral
• Service must maintain an extraordinary level of operational excellence and premium hospitality refinement.
• Work closely with building personnel, cleaning, security and engineers to ensure seamless execution of event s.
• Above all, Event Manager must actively embody, inspire and teach Tishman Speyer core values to all colleagues.

Essential Functions

Event Services

• Act as main point of contact for client and vendors after event is booked
• Facilitate walkthroughs for clients, vendors, security teams, or production companies ensuring all are aware of and respectful of venue's rules and restrictions
• Collect event details and paperwork to meet event deadlines (venue balances, COIs, load in forms, permits, staff lists, etc.)
• Spearhead planning with on-site catering partner and client
• Create Banquet Event Orders (BEO) and host weekly BEO meetings to communicate event details to all building teams: property management, sales team, cleaning, security, engineering, electricians, etc.
• Build and manage relationships with vendors and ensure insurance requirements are up-to-date
• Ensure that event areas are clean and presentable to clients

On-site Coordination

• Execute special events booked and act as primary contact for all on-site clients, vendors, caterers and building personnel
• Assure guest service meets or exceeds our standards during all events
• Oversee event load-in
• Meet and greet clients
• Anticipate and address guests' service needs as they arise and resolve all matters where expectations are not met
• Ensure catering set-up achieves execution standards and service timeline followed
• Coordinate event staff such as hospitality team, catering, security, cleaning, electricians and engineers
• Communicate with appropriate departments and vendors during load in, event and load out
• Work closely with General Manager of the space, coordinating schedules to ensure seamless experience for all guestsboth visiting the amenities and attending a private event
• Prepare event space, lobby, and elevators for guest arrival and oversee ingress and egress of event guests
• Maintain constant communication with client throughout the event to ensure expectations are exceeded
• Troubleshoot problems that may arise during the event in regards to the venue
• Prepare for and oversee event load out
• Record and bill additional expenses following event
• Send event recap following event

Sales & Administrative Support

• Assist the event sales team in conducting tours for prospective clients
• Contribute to new business development and ideation
• Answering phones, distributing and responding to event leads
• Creating invoices and contracts
• Applying for necessary event permits
• Managing Spiral event schedule
• Collection and Recording of Payments and Contracts
• Tracking event invoices
• Distributing thank you notes to clients post event

Leadership

• Strong leadership abilities, sound judgment and knowledge of Sales, Catering & Event Service operations.
• Leading by example, through actions, words and behaviors that influence others to act and respond in ways that are valuable & appropriate to Tishman Speyer Core Values.
• Fostering a team oriented environment within Spiral and the greater Tishman Speyer Teams

About you:

Qualifications:

• College graduate with four-year degree
• 6-8 years of experience in event management, hospitality, sales, or operations
• Event management, sales, and business operations experience required
• Financial literacy and experience managing a team preferred
• Due to the nature of the role this position requires onsite presence

Critical Competencies for Success:

• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills; Excited to wear many hats and handle several projects at once
• Passion for working with people, creating amazing experiences, and leading with hospitality
• Takes initiative and is a proactive contributor always focused on continuous improvement
• Attention to the small details, ensuring quality and standards are never compromised
• Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

• You aim to surpass expectations, not just get the job done but go above and beyond
• You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
• You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
• You find a way to make the client happy in each interaction, so they walk away with a smile
• You make great effort to build relationships with the entire Spiral community including clients, fellow ambassadors, partners, vendors, and building management

The base compensation range for this role is $80,000 to $90,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.