Assistant Hospitality Manager - San Diego, United States - LAZ Parking

LAZ Parking
LAZ Parking
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Details:

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Position:Assistant Hospitality Manager
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Location:San Diego, CA
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Schedule:can range from Monday
  • Sunday between the hours of 7a
  • Midnight
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Pay Rate:$24/Hr

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Requirements:Driver's license is required, a minimum of 2 years


The Spirit of the Position:


The
Assistant Hospitality Manager supports The Hospitality Manager with complete oversight of the financial, operational, safety and service-related success at their hotel.


Principal Job Duties:


  • Responsible for the financial, operational, safety and servicerelated success at their hotel.
  • Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
  • Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Additional duties as assigned.

People

  • Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
  • Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads.
  • Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
  • Identify high potential employees to support the organization's continued growth, both within your region and outside.
  • Actively participate in the recruiting and onboarding process for prospective employees.
  • Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
  • Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.

Product

  • Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
  • Responsible for cultivating client relationships and business retention.
  • Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

  • Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest followup, and compliant reporting.
  • Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
  • Responsible for ensuring LHIST data is entered daily and accurately.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
  • Daily, weekly, monthly, and annual financial and operational reports as required.
  • Assist with the monitoring, review, and analysis of the market rate structures.

Education:


  • Preferred Bachelor's Degree or equivalent work experience desired.

Experience:


  • Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
  • Previous supervisory or management experience is preferred.
  • Valid driver's license required.
  • Previous experience working in a fastpaced environment with high customer expectations.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:


  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent teambuilding and interpersonal skills.
  • Ability to work independently and multitask.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.

Physical Demands:


  • Willingness to work in the elements heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and
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