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    Remote Customer Service Agent - Houston, United States - Scenic Voyages

    Scenic Voyages
    Scenic Voyages Houston, United States

    1 month ago

    Default job background
    Description

    **You must be a citizen of or authorized to work in the USA, Mexico, or Australia

    We are looking for a Remote Customer Service Agent with great enthusiasm for traveling and planning. You will be responsible for researching and booking vacation arrangements for clients (individuals, businesses or organizations). The goal of the Remote Customer Service Agent is to enhance satisfaction and provide a unique vacation experience for your clients.

    Job Description:

    Effectively communicate with clients to determine their specific needs.

    Research various destinations and means of vacation options regarding prices, customs, reviews etc.

    Supplying travelers with pertinent information

    Responsibilities:

    Consult with potential clients to assess specific needs to include client preferences and budget.

    Research, create, and book vacation itineraries.

    Effectively communicate with clients pre and post vacation to ensure satisfaction.

    Handle client issues that arise before, during, and after they travel.

    Solve unforeseen problems and complaints and determine eligibility for money returns

    Attend ongoing trainings to maintain familiarity with tourism trends

    Create and update electronic records of clients

    Maintain relationships with suppliers and other key persons within the industry.

    Benefits:

    Full training provided

    No experience necessary

    Discounted or free travel available to licensed agents

    Flexible Schedule working remotely from your home

    Full Time or Part Time

    Requirements:

    Proficiency in English or Spanish; knowledge of additional languages is an advantage

    Attention to Detail

    Ability to present, persuade and communicate effectively

    Must have computer and cell phone

    You must be comfortable working with minimal supervision

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