- Handling inbound/outbound calls including driver calls.
- Schedule Technician appointments to service merchandise when appropriate based on warranty.
- Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.
- Determining what item is being referred to by checking for customer history.
- Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).
- Probing by asking relevant questions to ensure customer's needs are being met.
- Meeting performance standards as established.
- Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.
- Give appropriate codes to drivers per applicable process.
- Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
- Performs additional duties as required or requested.
- Inbound and outbound customer call center experience preferred.
- Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownership
- Must work well in a team environment
- Must have highly developed communication skills both written and verbal.
- Must have basic PC skills; Proficient data entry skills helpful
- Must be able to sit for extended periods of time
- Must be able to use electronic equipment constantly such as a telephone and PC.
- Must have great problem-solving skills, analytical ability and the ability to memorize procedures.
- Must have excellent detail orientation and follow-up skills
- Must be self-motivated.
- Bi-lingual (Spanish) helpful.
- Should have excellent customer service orientation.
-
Customer Care Representative
5 days ago
WIVERSE (a DELACAN company) Matteson, United States3-month contract, with the potential for extension. · The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to prov ...
-
Customer Care Representative
1 week ago
CMC ENERGY SERVICES INC Chicago, United States**PRIMARY PURPOSE**: · The Customer Care Representative is responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments. This individual will work proficiently on one utility or program and will schedule and ma ...
-
Dental Patient Care Representative
2 weeks ago
Pcc Community Wellness Center Berwyn, United States**Department**:Dental Department · **Manager Title**:Dental Clinic Administrator · **FLSA Status**: Non-Exempt · **Job Summary**: Responsible for greeting and registering all incoming patients in clinic setting and via the telephone. Schedules patients, collects co-pays and monie ...
-
Customer Care Representative
1 day ago
Motion Recruitment Matteson, United StatesCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443. · Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupt ...
-
Customer Care Representative
4 days ago
Cox powered by Atrium Matteson, United StatesPay Range: · $17.75 per hour (Paid Weekly) · Overview: · Cox Automotive is searching for talented Customer Care Representatives in Matteson, IL The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this posit ...
-
Customer Care Representative
2 days ago
Cox powered by Atrium Matteson, United StatesPay Range: · $17.75 per hour (Paid Weekly) · Overview: · Cox Automotive is searching for talented Customer Care Representatives in Matteson, IL The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this posit ...
-
Customer Care Representative
8 hours ago
Motion Recruitment Partners LLC Matteson, United StatesCustomer Care Representative · Matteson, Illinois · Onsite · Contract · $16.83/hr - $16.83/hr · Come join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL · Our client is a global, values-driven corporation that leads ...
-
Customer Care Representative
1 day ago
Tech Providers Matteson, United StatesRole : Customer Care Representative · Location: Matteson, IL · Duration: 3+ Months Contract (Highest possibility of Extension). · General Responsibilities: · The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners ...
-
Customer Care Representative
4 hours ago
Ampcus Incorporated Matteson, United StatesJob Summary: · The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professi ...
-
Customer Care Representative
2 days ago
Motion Recruitment Matteson, United States CONTRACTCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443. · Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupt ...
-
Facility Manager
1 week ago
Anytime Fitness Hazel Crest, United StatesAnytime Fitness is seeking highly motivated individuals with a passion for helping others improve their lives through health & fitness. Experience in the industry in not required, but first-rate people skills & self-motivated work ethic are Work in a fun, upbeat & positive atmosp ...
-
Customer Care Representative
2 weeks ago
Griffith Laboratories Alsip, United States**Customer Care Representative** · Virtual Req #1616 Monday, January 24, 2022 **Location:** Alsip, IL (Work from Home) · **Summary:** The Customer Service Representative has the responsibility of interfacing directly with all external and internal Griffith customers regarding o ...
-
Reception
2 weeks ago
Elevate Care Country Club Hills Country Club Hills, United States**Must have proof of Covid-19 vaccination** · **Religious and/or Health Exemptions May be Available for Qualifying Employees** · **SUMMARY**:The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents ...
-
Imaging Assistant
3 days ago
Franciscan Health Olympia Fields, United StatesFranciscan Health Olympia Fields Campus · 20201 South Crawford Avenue Olympia Fields, Illinois 60461 · **WHAT WE NEED** · Service-oriented assistant · **WHO WE ARE LOOKING FOR** · When you're an assistant you could also be called customer service representative, records filer, pa ...
-
Front Desk Associate
2 days ago
MULTACK EYE CARE Olympia Fields, United StatesA medical receptionist's job mainly involves the duties of the person as a mediator between the doctor and patients and as an office organizer who manages the crucial data regarding the health of thousands of patients in the doctor's office. The person may not have a medical back ...
-
Onsite Medical Representative
2 weeks ago
Amazon Services LLC Matteson, United StatesHigh school or equivalent diploma · - Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following: · - Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department ...
-
Auto Customer Service Representative
5 days ago
Wiverse Matteson, United StatesThe position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide d ...
-
Call Center Customer Service Representative
3 days ago
Wiverse Matteson, United States3 Month Contract · - maybe contract to hire · The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide imme ...
-
Sales Inside Service Employee
3 weeks ago
Emerald Enterprises Thornton, WI, United States FreelanceThe Impulse Distribution GmbH in Thornton, WI is much more than a medical supply store. Our goal is to provide the best possible quality of life for people in every situation through comprehensive all-around care. Our services include medical aids, holistic care concepts, custom- ...
-
Customer Care Representative
4 days ago
Lineage Logistics Chicago, United StatesInvoice and verify accounts accurately and in a timely manner Verify inbound receipts for accuracy Develop and maintain customer relationships in a professional manner Generate customer reports per customer request (i.e. weekly, monthly late/bill rep Customer Care, Representative ...
Customer Care Representative - Homewood, United States - The Room Place
3 days ago
Description
Job Description
Job DescriptionEssential Purpose of Position
Receiving inbound calls from customers, drivers and store personnel. Determining how to address their issues and following through until there is resolution.
Job Related Responsibilities
About YOU:
Ideal team members at The Room Place have excellent attention to detail as well as strong communication and problem-solving skills. It is important to be able to work both independently and in a team. At The Room Place we strive to put our customers first, ensuring they have the best experience possible. In addition, we treat our team members as family, offering benefits, job stability, and opportunities for both career and personal growth.
Qualifications
