Customer Care Representative - Matteson, United States - WIVERSE (a DELACAN company)

WIVERSE (a DELACAN company)
WIVERSE (a DELACAN company)
Verified Company
Matteson, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
3-month contract, with the potential for extension.

The position of Customer Care Representative entails being the primary customer support for our contact-center.

Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services.

The CCR is empowered to make decisions that will eliminate impedance for our customers to buy cars.

This empowerment requires the CCR to be confident in both the knowledge of the business as well as Manheim's product offerings.


General Responsibilities:


  • The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
  • May work across other departments to train on resolving different client issues.
  • The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:


  • High School Diploma or GED required College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience
  • Schedule must have flexibility to work evenings, weekends, holidays as required
  • Multitask and prioritize required.

Job Type:
Contract


Pay:
$ $17.00 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson

Ability to Commute:

  • Matteson, IL required)

Work Location:
In person
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