Jobs

    Director, IT Field Operation Systems - Charlotte, North Carolina, United States - Brightspeed

    Brightspeed
    Brightspeed Charlotte, North Carolina, United States

    2 weeks ago

    Default job background
    Permanent
    Description
    Job Description

    We are looking for a Director, IT Field Operation Systems to join our growing team.

    In this role, you will be responsible for designing, developing, and managing of all systems required for optimal dispatching and enabling our frontline outside plant and central office field technicians.

    You will be responsible for leveraging technological advances and acumen to come up with creative solution for optimal dispatching and enable the frontline technicians to be able to perform their functions efficiently.

    This position reports directly to the Vice President, Technology Solutions - Engineering, Network & Field Techs.

    If you are a dynamic, passionate and a hard-working professional with a solid education or background in telecom and technology, we'd love to hear from you

    As a Director, IT Field Operation Systems, your duties and responsibilities will include:

    Lead and build a new team of software developers, testers, and support personnel to enhance, support, and maintain the field operations systems at Brightspeed, which will be used by field technicians and supervisors

    Support field technician & supervisor systems on mobile and desktop platforms leveraging ServiceNow FSM module

    Balance priorities from multiple areas and finding innovative IT solutions to business problems

    Lead cross-functional IT and business partners with solutions for field operation optimization, efficiencies in technician job completions, workforce management for field supervisors

    Deep understanding of field operation

    Identify and drive automation to optimize field & dispatch center operations.

    Innovative solutions to optimize field dispatches

    Drive the addition of features to field operation systems to enable new capabilities to the tool

    Build and support cloud platform instances needed for field operation systems

    Collaborate with interfacing teams, define target dates for testing and ensure end-to-end robustness of technology and business transformation plans and programs

    Conduct impact assessments and feasibility studies for various solution and labor approaches geared toward business and technology transformation.

    Working closely with vendor/3rd party partners to manage progress on solutions development and drive rapid progress

    Manage operational and program level budgets in-year and across multi-year programs

    Manage communications across business and technology teams to deliver world class technical support on a large scale

    Assess project risk, provide accurate timelines, proactively act, and ensure robust development performance and stability in production

    Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery

    Communicate project progress, status, risks, issues etc. to management which includes providing status on a recurring basis as well as for special circumstances

    Tracks industry trends and leverage to drive innovation and solution excellence across various technical support domain
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