Ariel Moon

Summary

Motivated and successful at managing customer’s compliance and customer service. Customer-oriented  with excellent interpersonal and communication skills. Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly, professional individual. Proactive and highly effective at anticipating and accommodating customer needs and an enthusiastic team player.

Skills

• Efficient
• Computer-savvy
• Safety-conscious
• Customer service oriented
• Teamwork and collaboration
• Hospitality
• Sales
• Adaptability
• Strong communication skills
• Strong work ethic
• Quick problem solver

Experience

Associate - November 2020 to September 2022

Aldi - Charlotte, North Carolina

• Greeting customers and creating a friendly atmosphere
• Answering guest  inquiries regarding products, product location and price verification
• Keeping the store clean and organized
• Scanning guests’ items with regular productivity checks
• Collecting payments and counting tills at end of shifts
• Replenishing and organizing stocks, including unloading pallets
• Operating industrial machinary

Server - January 2020 to October 2020

Cracker Barrel Old Country Store Inc - Charlotte, North Carolina

• Staying attentive to guests’ needs
• Anticipating potential issues and responding proactively
• Remaining calm in stressful circumstances 
• Using patience and empathy when helping guests’ problems
• Executing teamwork during demanding and difficult situations 
• Taking orders and payments over the phone

Peer Support Specialist - August 2019 to February 2020

Genesis Project 1 - Charlotte, North Carolina

• Managing a caseload of individuals with specific needs
• Providing intensive interventions to promote community stability
• Established interpersonal relationships with clients and associates
• Implemented memorization to accurately document service notes
• Attended staff meetings and presented cases as necessary

Hostess - December 2018 to August 2019

Cracker Barrel Old Country Store Inc - Concord, North Carolina

• Operating communications equipment.
• Monitoring dining rooms for seating availability, service, safety and well-being of guests.
• Upholding standards of clean food handling and safety.
• Setting up advertising signs and displays on shelves and tables.
• Maintaining a clean dining room, lobby and service areas at all times.

Server - September 2018 to August 2019

Cracker Barrel Old Country Store Inc - Concord, North Carolina

• Displaying with enthusiasm a complete knowledge of restaurant menu.
• Maintaining high standards of sanitation 
• Answering telephones and completing financial transactions
• Demonstrating genuine hospitality while greeting guests, creating a welcoming environment.
• Receiving frequent customer compliments for going above and beyond normal duties.
• Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Server - June 2018 to August 2018

O'Charley's Restaurant - Concord, North Carolina

• Ensuring all food was prepared on-time and according to specifications. 
• Preparing for large parties and reservations, anticipating planning and staffing needs.
• Serving beverages, breads and butter and replenished items as necessary.
• Executing quality assurance practices to ensure positive customer dining experiences.
• Assisting in cashiering and Point of Sale (POS) system procedures during busy hours.
• Monitoring cash intake and deposits, ensuring 100% accuracy. 

Package Handler- Dec 2019 to Feb 2020

FedEx - Kannapolis, North Carolina

• Building pallets by arranging items based on size, dimension and weight.
• Listening during team meetings to gain understanding of duties required for each shift.
• Sorting items according to their destination
• Labeling packages correctly and efficiently
• Assembling, securing and loading items into correct trucks

Education

Stuart W Cramer High School - Graduated June 2018

High School Diploma  

Central Piedmont Community College -

2019 - current

Summary

Motivated and successful at managing customer’s compliance and customer service. Customer-oriented  with excellent interpersonal and communication skills. Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly, professional individual. Proactive and highly effective at anticipating and accommodating customer needs. and enthusiastic team player.

Skills

• Efficient
• Computer-savvy
• Safety-conscious
• Customer service oriented
• Teamwork and collaboration
• Hospitality
• Sales
• Adaptability
• Strong communication skills
• Strong work ethic
• Quick problem solver

Experience

Associate - November 2020 to September 2022

Aldi - Charlotte, North Carolina

• Greeting customers and creating a friendly atmosphere
• Answering guest  inquiries regarding products, product location and price verification
• Keeping the store clean and organized
• Scanning guests’ items with regular productivity checks
• Collecting payments and counting tills at end of shifts
• Replenishing and organizing stocks, including unloading pallets
• Operating industrial machinary

Server - January 2020 to October 2020

Cracker Barrel Old Country Store Inc - Charlotte, North Carolina

• Staying attentive to guests’ needs
• Anticipating potential issues and responding proactively
• Remaining calm in stressful circumstances 
• Using patience and empathy when helping guests’ problems
• Executing teamwork during demanding and difficult situations 
• Taking orders and payments over the phone

Peer Support Specialist - August 2019 to February 2020

Genesis Project 1 - Charlotte, North Carolina

• Managing a caseload of individuals with specific needs
• Providing intensive interventions to promote community stability
• Established interpersonal relationships with clients and associates
• Implemented memorization to accurately document service notes
• Attended staff meetings and presented cases as necessary

Hostess - December 2018 to August 2019

Cracker Barrel Old Country Store Inc - Concord, North Carolina

• Operating communications equipment.
• Monitoring dining rooms for seating availability, service, safety and well-being of guests.
• Upholding standards of clean food handling and safety.
• Setting up advertising signs and displays on shelves and tables.
• Maintaining a clean dining room, lobby and service areas at all times.

Server - September 2018 to August 2019

Cracker Barrel Old Country Store Inc - Concord, North Carolina

• Displaying with enthusiasm a complete knowledge of restaurant menu.
• Maintaining high standards of sanitation 
• Answering telephones and completing financial transactions
• Demonstrating genuine hospitality while greeting guests, creating a welcoming environment.
• Receiving frequent customer compliments for going above and beyond normal duties.
• Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Server - June 2018 to August 2018

O'Charley's Restaurant - Concord, North Carolina

• Ensuring all food was prepared on-time and according to specifications. 
• Preparing for large parties and reservations, anticipating planning and staffing needs.
• Serving beverages, breads and butter and replenished items as necessary.
• Executing quality assurance practices to ensure positive customer dining experiences.
• Assisting in cashiering and Point of Sale (POS) system procedures during busy hours.
• Monitoring cash intake and deposits, ensuring 100% accuracy. 

Package Handler- Dec 2019 to Feb 2020

FedEx - Kannapolis, North Carolina

• Building pallets by arranging items based on size, dimension and weight.
• Listening during team meetings to gain understanding of duties required for each shift.
• Sorting items according to their destination
• Labeling packages correctly and efficiently
• Assembling, securing and loading items into correct trucks

Education

Stuart W Cramer High School - Graduated June 2018

High School Diploma  

Central Piedmont Community College -

2019 - current

Stuart W. Cramer High School - 2018