- Arrives at established time before an event - in appropriate dress - for scheduled shift; sign in and out according to established procedures.
- Ensures the venue is set and ready for guest arrival prior to gate/door opening as directed (placement of signs, barricades, stanchions, etc.).
- Learns when the gates/doors will open, running time of the show/event, including intermission and other necessary event related information to prepare the venue and to be able to answer guest questions.
- Ensures that guests are seated in the appropriate area according to their ticket information.
- Resolves ticket and seating issues with ticket office staff.
- Maintains a presence during the event to assist guests.
- Responds quickly and courteously to guest needs, questions, comments, or concerns with answers and/or action.
- Obtains assistance from event supervisor or Security, as appropriate and necessary.
- Reports any need for equipment and supplies to the event supervisor.
- Maintains a high standard and consistency of guest service.
- Generates positive guest public relations and encourage feedback.
- Performs other job-related duties as assigned.
- Knowledge of departmental standards for performance.
- Knowledge of guest service standards.
- Skill in working courteously with the public as well as developing and maintaining good working relationships.
- Ability to read, write, speak, and understand English.
- Ability to understand, adhere to established policies and procedures.
- Ability to provide accurate information to guests regarding venue logistics, such as location of restrooms, phones, and concessions.
- Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting).
- Able to maneuver to all areas of AVA, the pool, and the conference center
- Ability to sit, walk, or stand for extended periods of time.
- Ability to lift and transport materials and/or equipment on a frequent basis up to 50 pounds.
- Ability to communicate and follow directions effectively.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work in a smoking environment.
- Must be at least 18 years old.
- Six (6) months money handling experience in a guest service position.
- Must be available and ready to work events throughout the year, sometimes on short notice.
- Must be able to work evenings (often past midnight), weekends, holidays, and seasonal vacation periods.
- Must have employment eligibility in the U.S.
- Must be able to obtain, maintain, and retain a non-gaming license.
- Bilingual (English/Spanish).
- Registered Pascua Yaqui Tribal Member
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AVA Event Staff - Tucson, United States - Casino Del Sol
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Description
Job DescriptionJob Description
Position: AVA (Box Office)
Department: Marketing
Job Summary: Acts as host to guests during AVA and other events. Performs services such as checking tickets, directs guests to assigned seating and/or providing guests with any pertinent information or assistance needed before, during and after an event.
Duties and Responsibilities (specific areas of responsibility include but are not limited to):
Knowledge, Skills, and Abilities:
Minimum Qualifications:
Preferred Qualifications: