Customer Success Manager - New York - Anyword

    Anyword
    Anyword New York

    1 week ago

    Description
    Are you excited about generative AI that actually moves the needle?
    Do you love working directly with customers and helping them win?
    If so-we'd love to meet you.
    At Anyword, we're building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don't just create content that sounds good-they create content that performs. And we're looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.
    Who We Are
    We're a team of curious, driven doers from diverse backgrounds, united by a passion for AI, innovation, and impact.
    We believe in:
    • Continuous personal growth
    • Taking ownership and caring deeply about our work
    • Striving to be world-class in everything we do
    The Opportunity
    We're growing fast-and we're just getting started.
    As a Customer Success Manager, you'll join a small, high-impact team that moves quickly and thinks strategically. You'll work closely with some of our most important customers, support the rollout of new products, and play a key role in shaping how Anyword scales.
    This is more than a support role. You'll:
    • Solve real customer problems
    • Build long-term, scalable solutions
    • Influence processes, products, and features
    • Help define the future of Customer Success at Anyword
    If you have a growth mindset, love ownership, and thrive in fast-moving environments-this role is for you.
    What You'll Do
    • Help customers succeed at every level: technical, business, and product
    • Serve as the main point of contact and trusted advisor for your customers
    • Deliver excellent support while deeply understanding customer needs and goals
    • Train and consult customers on how to best integrate Anyword into their workflows
    • Work closely with Product and Marketing to drive engagement and success for top accounts
    • Identify customers with growth and expansion potential
    • Maintain and evolve customer knowledge bases and documentation
    • Analyze customer usage data to identify risks, opportunities, and insights
    • Share customer feedback internally to influence product and process improvements
    • Use data to clearly demonstrate Anyword's impact on customer performance
    • Experiment, move fast, and fail forward-we encourage testing new ideas
    What We're Looking For
    • BA/BS degree
    • 3+ years in a customer-facing role at a SaaS company (must)
    • Excellent verbal and written English communication skills
    • Strong analytical and problem-solving abilities
    • Strong Excel skills (pivot tables, basic formulas, VLOOKUP)
    • Ability to execute independently, resourcefully, and quickly
    • High level of ownership, dedication, and drive
    • Exceptional multitasking skills
    Nice to have (but not required):
    • Basic SQL knowledge
    • Experience with HubSpot (or similar CRM)
    • Experience with Tableau or other BI tools
    • Previous data analysis experience
    Why Join Anyword?
    • Work on cutting-edge AI with real business impact
    • Be part of a fast-growing company at a pivotal stage
    • Have real ownership and influence from day one
    • Learn, grow, and scale your career alongside an exceptional team

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