Jobs
>
Lutz

    Full Time Receptionist - Lutz, United States - True Eye Experts

    True Eye Experts
    True Eye Experts Lutz, United States

    5 days ago

    Default job background
    Full time
    Description

    Job Description

    Job DescriptionDescription:

    POSITION SUMMARY:

    The Receptionist or Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.

    ESSENTIAL FUNCTIONS - PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Follow the True Eye Way; 1. Fun Welcome In, 2. Greeting, 3. Check In, 4. Remain Engaged.
    • Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
    • Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
    • Makes patient appointment confirmation calls as required by location.
    • Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available time slots not allowing patients to give times they are available to ensure full use of the physician timeslots.
    • Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using patient flow systems.
    • Communicates all add-ons, delays, cancellations, and "no-shows" to Clinical Coordinator.
    • Interacts with patients by answering questions, providing information, and keeping the Reception area in order. Provides support to patients in distress by responding to emergencies.
    • Responsible for inputting very detailed information on the patient using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.
    • Explains all current fees and patient financial responsibility and informs patients of payment required for existing balances due at or before next appointment.
    • Provides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.).
    • Schedules to ensure efficient patient flow based on predetermined appointment availability.
    • Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
    • Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
    • Maintains general filing system and files appropriate correspondence electronically or manually.
    • Receives, directs, and relays telephone, text, email, and fax messages.
    • Responds to calls efficiently, not putting time saving before quality of service.
    • Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
    • Must be able to cover the Front Desk/Call Center desk as needed.
    • Performs other general administrative tasks as directed by team leads.
    Requirements:

    QUALIFICATIONS & SKILLS:

    • High school diploma or GED required.
    • Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
    • Knowledge of multi-line phone systems.
    • Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
    • Knowledge of customer service principles and practices.
    • Demonstrated initiative and strong organizational skills.
    • Exceptional interpersonal communication skills with a positive tone and welcoming body language.
    • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
    • Deals with confidential information and/or issues using discretion and judgment.

    PREFERRED EXPERIENCE:

    • Prior Call Center or Reception experience in a medical office.
    • Experience with electronic scheduling systems and electronic medical records (EMR).

    SUPERVISION EXERCISED:

    • This position has no supervisory responsibilities.

    WORK ENVIRONMENT & PHYSICAL DEMANDS:

    • Work is performed in a medical office setting.
    • Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.
    • Must be able to have face to face conversation with patients and staff.
    • Must be able to lift 25 lbs.
  • True Eye Experts

    Full Time Receptionist

    1 week ago

    True Eye Experts Lutz, United States Full time

    POSITION SUMMARY: · The Receptionist or Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient' ...

  • Ferman Auto

    Full-Time Receptionist

    1 week ago

    Ferman Auto Clearwater, United States Full time

    Ferman Ford Countryside has immediate openings for Full-Time Receptionist/ Cashier. We seek talented individuals with strong attention to detail and excellent guest phone skills. Experience preferred but not necessary, will train. Friendly work environment. Must be able to work a ...

  • Ferman Auto

    Part-Time Receptionist

    1 week ago

    Ferman Auto Clearwater, United States Part time

    Ferman Ford Countryside has immediate openings for Part-Time Receptionist/ Cashier. We seek talented individuals with strong attention to detail and excellent guest phone skills. Experience preferred but not necessary, will train. Friendly work environment. Must be able to work a ...

  • Keiser University

    Receptionist- Full Time

    5 days ago

    Keiser University Clearwater, United States Full time

    The Receptionist is responsible for the following · Direct calls to the appropriate individuals. · Notate telephone and in-person message and forward to appropriate recipient. · Greet all visitors in a cordial and professional manner. · Maintain a comfortable, organized lobby ...

  • Golden Gate Group

    Receptionist (m/f/d) full-time in Bahrenfeld

    2 weeks ago

    Golden Gate Group Masaryktown, FL, United States Freelance

    Company Description: · We are looking for a full-time receptionist for a client in Hamburg. · Job Description: · **WE ARE LOOKING FOR YOU FOR A CHARMING OFFICE BUILDING IN HAMBURG - BAHRENFELD** · **Monday - Friday 7:30 am - 4:00 pm** · **Your tasks include:** · - Warmly welcomin ...

  • PrideStaff

    Part-Time Receptionist

    1 week ago

    PrideStaff Largo, United States Part time

    A small medical office is Largo is seeking a Part-Time Receptionist to work from 10 am to 2 or 3 pm Monday through Thursday. This practice will work on audiology issues, so clear communication is critical. Responsibilities:Greet patients. Schedule a Receptionist, Part-Time, Admin ...

  • PrideStaff

    Part-Time Receptionist

    1 week ago

    PrideStaff Largo, United States Part time

    A small medical office is Largo is seeking a Part-Time Receptionist to work from 10 am to 2 or 3 pm Monday through Thursday. This practice will work on audiology issues, so clear communication is critical. · Responsibilities: · Greet patients · Schedule and confirm appointment ...

  • National University College

    Full Time Receptionist

    1 week ago

    National University College Tampa, United States Full time

    The Receptionist's duties include answering the phones and assisting individuals with all services available at our school. The receptionist should be available to help and assists any other staff, faculty member, or student that needs clerical assistance while on school premises ...

  • Florida Technical College

    Full Time Receptionist

    1 week ago

    Florida Technical College Tampa, United States Full time

    The Receptionist's duties include answering the phones and assisting individuals with all services available at our school. The receptionist should be available to help and assists any other staff, faculty member, or student that needs clerical assistance while on school premises ...

  • Florida Technical College

    Full Time Receptionist

    5 days ago

    Florida Technical College Tampa, United States Full time

    The Receptionist's duties include answering the phones and assisting individuals with all services available at our school. The receptionist should be available to help and assists any other staff, faculty member, or student that needs clerical assistance while on school premises ...

  • Florida Technical College

    Full Time Receptionist

    1 week ago

    Florida Technical College Tampa, United States Full time

    The Receptionist's duties include answering the phones and assisting individuals with all services available at our school. The receptionist should be available to help and assists any other staff, faculty member, or student that needs clerical assistance while on school premises ...

  • Florida Technical College

    Full Time Receptionist

    1 day ago

    Florida Technical College Tampa, United States Full time

    Job Description · Job DescriptionThe Receptionist's duties include answering the phones and assisting individuals with all services available at our school. The receptionist should be available to help and assists any other staff, faculty member, or student that needs clerical as ...

  • Dimmitt Automotive Group

    Receptionist - Cycle Springs Powersports

    6 days ago

    Dimmitt Automotive Group Clearwater, United States

    **Company Description**: · If you are looking for an exciting opportunity to experience both professional and personal growth the Cycle Springs Powersports, LLC., the newest division of Dimmitt Automotive Group, is the place for you We are proud to promote a work environment that ...

  • Moore Resources Insurance

    Receptionist

    1 week ago

    Moore Resources Insurance Saint Petersburg, United States

    **About us** · Moore Resources Insurance is a small business in Saint Petersburg, FL. We are professional, agile and engaging. · Our work environment includes: · - Modern office setting · - Food provided · **Overview**: · **Responsibilities**: · - Greet and welcome guests as soon ...

  • BAY AREA HEART CENTER

    Medical Office Scheduler

    5 days ago

    BAY AREA HEART CENTER Saint Petersburg, United States

    **Title**: Medical Office Patient Service Representative · **Full-time** Monday - Friday · **Position Summary**: · Member of the front office team providing scheduling services to our patients. Obtains information, answers questions and provides direction and assistance to anyone ...

  • Veterinary Medical Hospital Of Clearwater

    Veterinary Assistant/receptionist

    6 days ago

    Veterinary Medical Hospital Of Clearwater Clearwater, United States

    **Job Summary** · Seeking full-time/ part-time receptionist and or assistant/technician for a busy small animal practice. Experienced applicants given top priority, and must be friendly, outgoing, knowledgeable and possess excellent communication skills. Knowledge of Avimark soft ...

  • Lancaster Hyundai

    Automotive Service Appointment Coordinator

    8 hours ago

    Lancaster Hyundai East Petersburg, United States

    Lancaster Hyundai has a team position for a Service Appointment Coordinator to be an integral in our growing and busy Service Department. · The primary responsibilities will include greeting our guests as they arrive for scheduled services, listening to descriptions of customer c ...

  • Zinober Diana & Monteverde P.A.

    Receptionist/administrative Assistant

    1 week ago

    Zinober Diana & Monteverde P.A. Saint Petersburg, United States

    **Responsibilities**: · - Answer phone calls and route to proper individuals · - Greet visitors warmly, ensure their comfort, and notify arrival · - Open new files within firm's system and related document management software · - Assist attorneys and team members with scheduling ...

  • SaVida Health

    Medical Assistant/medical Receptionist

    2 days ago

    SaVida Health Petersburg, United States

    **Medical Assistant/Medical Receptionist** · **Petersburg, VA** · **Full-Time Opportunity** · **ABOUT THE ORGANIZATION** · SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medic ...

  • Barkett Realty

    Receptionist / Office Manager

    5 days ago

    Barkett Realty Saint Petersburg, United States

    **Company Description**: We are a leading boutique real estate brokerage in Downtown St. Pete committed to providing exceptional service and expertise in the local real estate market. We are dedicated to the development of long-term client relationships and ensuring the buying, s ...