- $17.20/ hr.
- 11 Paid Holidays
- Medical, Dental, Life Insurance, and more for FREE
- Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
- Six months of work experience in customer service and call center environment
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Ability to work under pressure including calm and effective dealing with escalating or difficult calls
- Capability to "think on your feet" to offer additional solutions to problems
- Detail-oriented with strong organizational and time-management skills
- Excellent verbal, interpersonal and written communication skills
- Familiarity with the military and veteran community programs is a plus
- U.S. Military Veteran or Veteran family members receive additional consideration
- Must be a U.S. Citizen or a Green Card Holder
- Proof of eligibility to work in the United States
- Health and Dental Insurance - Employee Premiums 100% paid by Bowen
- Group Life insurance - Employee Premiums 100% paid by Bowen
- Short-term Disability - Employee Premiums 100% paid by Bowen
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)
-
Customer Service Representative
1 week ago
Phoenix Holdings LLC Salt Lake City, United StatesPhoenix Holdings, ubicada en Provo, Utah, est buscando activamente un Representante de Servicio al Cliente de tiempo completo o medio tiempo que tenga habilidades fenomenales de servicio al cliente para ayudar a nuestros increbles clientes. 'Te gusta hacer conexiones con la gente ...
-
Customer Service Representative
1 day ago
Alta Medical Specialties, LLC Salt Lake City, United StatesThis is a full-time on-site role for a Customer Service Representative with Alta Medical Specialties, LLC in Salt Lake City, UT. The Customer Service Representative will be responsible for daily customer service tasks including answering incoming customer phone calls, entering cu ...
-
Field Service Representative
2 weeks ago
Cornerstone Building Brands Salt Lake City, United StatesCornerstone Building Brands is a leading manufacturer of exterior building products. · Job Description · Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-sh ...
-
Customer Service Representative
3 weeks ago
RRC - Ruiz Recruiting & Consulting Salt Lake City, United StatesRRC is a specialized recruitment firm dedicated to collaborating with startups and enterprise-level companies nationwide. Our mission is to facilitate growth by identifying and attracting exceptional talent. Our client is a trailblazer and award-winning powerhouse in the hospital ...
-
Customer Service Representative
3 weeks ago
CRH North Salt Lake, United StatesJob ID: 496346 · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier bu ...
-
Customer Service Representative
1 week ago
CNG Holdings Salt Lake City, United States Full timeJob Description: · General Function / Summary: · As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Adva ...
-
Patient Services Representative
3 days ago
Surgery Partners Salt Lake City, United StatesJOB TITLE: PSR · GENERAL SUMMARY OF DUTIES: · The Patient Services Representative performs general business office functions that may include some or all of the following: · * Insurance verification and eligibility; · * Insurance pre-authorization/pre-certifications; · * Counseli ...
-
Field Service Representative
3 weeks ago
Safelite Salt Lake City, United States Part timeDoes this position interest you? You should apply – even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Field Service Representative
18 hours ago
Schneider Electric USA, Inc Salt Lake City, United StatesGreat people make Schneider Electric a great company. · Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive m ...
-
Customer Service Representative
1 week ago
Security National Financial Salt Lake City, United StatesCustomer Service Representative - Mortgage · SNMC - Corp Job Type Full-time Description Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and . We've been recognized as a "Top Workplace" for 6 ye ...
-
Customer Service Representative
3 weeks ago
Collabera Salt Lake City, United StatesNote: · The position is ONSITE. (No work from home) · Spanish speaker is prefered. · Position Details: · Position: Associate Customer Service Representative · Client: Fortune 500 · Industry: Banking · Job duration: 3 months (Possible Extension) · Shift working: Mon-Fri · Location ...
-
Customer Service Representative
2 weeks ago
Collabera San Francisco, United States PermanentNote: · The position is ONSITE. (No work from home) · Spanish speaker is prefered. · Position Details: · Position: Associate Customer Service Representative · Client: Fortune 500 · Industry: Banking · Job duration: 3 months (Possible Extension) · Shift working: Mon-Fri · Locati ...
-
Client Service Representative
1 day ago
Altec Industries, Inc. Salt Lake City, UT, United States Full timeOver the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we' ...
-
Customer Service Representative
1 week ago
Alliance Door Products Salt Lake City, United StatesJob Description · Job DescriptionCustomer Service Representative: · The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals. Apply now and find out how ...
-
Customer Service Representative
4 weeks ago
Collabera Salt Lake City, United StatesJob Description · Job DescriptionNote: · The position is ONSITE. (No work from home) · Spanish speaker is prefered. · Position Details: · Position: Associate Customer Service Representative · Client: Fortune 500 · Industry: Banking · Job duration: 3 months (Possible Extension) · ...
-
Customer Service Representative
3 weeks ago
Mr. Appliance of Salt Lake Salt Lake City, United StatesWe are actively interviewing for this position - Apply today and our hiring manager will follow up · As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance in person and on the phone. You are responsible for handling service requests a ...
-
Flex Service Representative
1 week ago
The Hertz Corporation Salt Lake City, United StatesApply today and shift your career into drive for tomorrow · Wage: $16.00/hour · Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way? ...
-
Customer Service Representative
6 days ago
Sp+ Salt Lake City, United StatesOverview:SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-lead ...
-
Customer Service Representative
1 week ago
Prince Perelson Salt Lake City, United StatesCustomer Service Representative · Murray, UT · $17.00hr to $18.00hr · Mon- Fri 8:00 am to 5:00 pm · We are an established pioneer in cultural exchange as one of the original sponsoring agencies for the Au Pair Program. We specialize in childcare and have exclusively worked to ...
-
Customer Service Representative
2 weeks ago
Pritika Singh-District Office Salt Lake City, United StatesJob Description · Job DescriptionAn established Insurance Agency is looking for a full-time Customer Service Representative. Compensation starts $18 + based on experience. Must have a valid Property and Casualty UTAH license. Position also provides opportunities to earn additiona ...
Customer Service Representative - Salt Lake City, United States - The Bowen Group
Description
I am passionate about helping others.I have empathy.
I excel at communicating.
If this describes you, our Veterans need You
The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.
At Bowen, you will get:
Interested? Read on...
The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Salt Lake City office and may be relocated there permanently after social distancing restrictions have been lifted.
CORE FUNCTIONS AND RESPONSIBILITIES:
BOWEN PERKS:
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. .