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    Sales Coordinator - Carlsbad, United States - Good Source

    Good Source
    Good Source Carlsbad, United States

    1 day ago

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    Description

    January 20, 2022 ** Sales Coordinator**

    Sales Coordinator

    Carlsbad, CA

    *Reports to VP Client Solutions, Contract Accounts*

    The Sales Coordinator drives Good Source customer service through processing and management of orders. This includes management of out of stocks, substitutions, and meeting minimum order requirements. All contact and delivery information is confirmed as accurate. This position works with account managers to help achieve sales budgets. This role actively participates in sales and marketing initiatives.

    Good Source Solutions is a manufacturer and distributor of food products, is a growing company specializing in creating solutions throughout the Food Service Industry. We do this through teamwork, problem solving and respectful interactions. The purpose of this integral position within the organization is to support the account managers who drive business development, sales, and marketing. This position provides excellent customer service by creating solutions to any customer order issue. This position is instrumental in aiding account managers in any capacity they need to increase their ability to interact with their customers, prospects and leads and foster increase in sales via marketing and sales support.

    The Sales Coordinator drives Good Source customer service through processing and management of orders. This includes management of out of stocks, substitutions, and meeting minimum order requirements. All contact and delivery information is confirmed as accurate. This position works with account managers to help achieve sales budgets. This role actively participates in sales and marketing initiatives.

    Support Account Manager Team

    Process inbound Orders, communicate order status to customers within 24 hr time matrixes

    Track sales orders and troubleshoot any inventory or delivery issues with customers

    Process POF for any customer short or damage upon delivery, track and communicate

    Update contacts, delivery instructions across all systems and communicate changes to Account Manager

    Assist customers daily via telephone and email to provide customer service and resolve problems

    Support Account Managers during travel and PTO

    Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level

    Others as assigned

    Communicate with Account Manager daily

    Process all orders within 24 hours of receipt

    Strive for 95% customer service satisfaction.

    Strong organizational skills, multi-tasking, attention to detail and computer skill set

    Excellent written and verbal communication

    Strong relationship building skills with customers

    Good conflict resolution skills

    People Person, positive can do attitude

    Thrives in an independent work environment, self-motivated

    Proficient in Microsoft Word, Excel, PowerPoint and CRM or equivalent

    Bachelors degree in Business Administration, Marketing or related discipline is beneficial

    2+ years of customer service experience required

    Thrives in an independent work environment, self-motivate

    Sales Coordinator: Click to apply

    **BENEFITS**

    N/A

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