Account Representative - Schaumburg, United States - SEKO Logistics

SEKO Logistics

Verified Company

Schaumburg, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

KEY ACCOUNTABILITIES INCLUDE:

Deliver a structured program that helps to properly execute our services sold by SEKO
Establish a central point of contact for these client(s)
Client advocate within SEKO
Provide SEKO (Commercial, Client Solutions Group (CSG), Operations, and Management) with direction and support to drive & develop business which provides consistency in service and pricing.
Build relationships with existing and new clients to gain knowledge and strategic information to uncover new business; understand pain points, influence decisions, and provide value added opportunities
Ability to successfully onboard or reonboard new and existing clients, from start to finish, by creating a clear roadmap on scope of services sold, rates sold, product sold, by creating a comprehensive SOP/IOP
Submit Non-Disclosure, Contractual, Master Service, and other required Agreements to legal and other departments for review as required
Develop, conduct, and manage QBR's (Quarterly Business Review) with clients
Provide assistance on Accounts Receivables for clients by working with operations, finance, etc. and escalate as needed
Work closely with product pricing team and bid team on pricing
Through the CRM Account Plan template; provide a weekly/monthly recap of current business/ hot topics, areas of concern, business review calendar and weekly AR items over 60 days
Work with SEKO Marketing team to provide case study information on creative solutions/cost saving initiatives for your clients
Travel may be required based on business needs
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Cooperate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management

REQUIREMENTS:

Ability to collaborate with internal and external resources, gain credibility with senior management, and manage through conflict with a positive, flexible attitude.
Organized, and can manage your time effectively and proactively communicate
Ability to provide exceptional customer service with a sense of urgency
Flexible, able to balance multiple tasks and changing priorities and possess exceptional interpersonal skills.
Ability to make appropriate, informed decisions regarding priorities and available time.
Able to work independently as well as a team
Excellent oral and written communications skills, internally and externally using a variety of styles to address a wide range of needs and audiences, including market updates. Must be able to read, write and speak English fluently.
Requires a high degree of integrity and the ability to maintain confidentiality.

EDUCATION & EXPERIENCE:
Minimum

510 years' logistics industry experience preferred
Strong analytical and organizational skills
Indepth knowledge of freight forwarding business and understanding of supply chain logistics

Preferred

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.