- Required - High School diploma or equivalent
- Preferred - Associates Degree or Bachelor Degree
- Required 1 year relevant experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, or customer service
- Preferred Use of EPIC
- Proficiency in computer skills essential for data entry and retrieval of patient information
- Strong verbal and written communication skills
- Proficient in Windows-style applications and software specific to role
- Excellent interpersonal skills
- Ability to multitask and perform effectively in a dynamic environment
- Aptitude to remain composed and professional in high-pressure situations
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Pre-Service Representative - Shreveport, United States - Ochsner LSU Health Shreveport
Description
We focus on delivering exceptional experiences for both our patients and our employees. Collaborating with the LSU School of Medicine, our objective is to offer high-quality patient care within a setting that promotes medical advancements through research and educates the future leaders in healthcare. Our dedication lies in providing growth opportunities for our staff in a caring team environment that prioritizes patients.
Join us at Ochsner LSU Health System of North Louisiana, where your role, whether in direct patient care or support, contributes to making a meaningful impact. Explore your potential at Ochsner LSU Health System of North Louisiana and shape your career today.
This position entails assisting patients by liaising with insurance payors through various channels (e.g. phone, fax, internet) to verify eligible benefits and obtaining Pre-Certifications when required by the payor. Additionally, the role involves informing patients of their financial responsibility post Pre-Certification acquisition and ensuring completion of the Pre-Service process prior to the patient's scheduled service appointment.
Education
Work Experience
Knowledge Skills and Abilities (KSAs)
Further job responsibilities include preparing, validating, and finalizing all necessary steps for clearing new cases for pre-scheduled services, interacting with insurance companies to verify benefits, obtaining authorizations, and collaborating with the clinical team for service authorizations. The role also involves estimating Pre-Service collections, providing point-of-service information, ensuring an exceptional patient experience, and other related duties as necessary.
Stay informed on current laws and regulations applicable to the role, ensuring compliance with all standards and regulations. Adhere to the Ochsner Health System Compliance & Privacy Program and Standards of Conduct.
Ochsner is an Equal Opportunity Employer, valuing diversity and providing equal employment opportunities.
Physical and Environmental Demands
The physical demands for this role involve light work, requiring occasional force exertion. The job does not involve exposure to blood, body fluids, or tissue, and there is no occupational risk for communicable diseases.
