- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive in our offices or yours.
- Onboard customers to their Enterprise Agreement or other software subscription contracts
- Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal
- Schedule and hold Quarterly Business Reviews with customers
- Update customers on consumption, track issues, position services, and track service engagements
- Take lead and execute on tracking customer`s true-forwards and consumption, Non EA subscriptions, control hub statistics and flex coverage
- Completed Bachelors degree or equivalent experience
- 3+ years of technical, business and/or sales experience
- 3+ years of experience with selling Cisco products, Smart Accounts or services with a proven track record
- Working knowledge of Microsoft, Excel, and PowerPoint.
- Knowledge of Cisco, including business model, architectures, and solutions.
- Excellent organizational and self-management skills
- Ability to articulate Cisco Smartnet renewal program
- Executive- level communication, consultation and presentation skills are essential
- Cisco Customer Success Manager Specialist Certification must be obtained within 6 months of hire date
- Travel as needed based on business needs and determined by SHI management.
- The estimated pay range for this position is $125,000 - $140,000, which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location, and therefore will vary from individual to individual. This information is provided per the Colorado Equal Pay Act/ New York Human Rights Law. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity M/F/Disability/Protected Veteran Status
-
Customer Success Manager
2 weeks ago
Hewlett Packard Austin, United States**Job Summary** · - This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in ...
-
Customer Success Manager
1 week ago
Rapid7 Austin, United States**Customer Success Manager (CSM) - LATAM - Spanish / **Portuguese** Speaking** · As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our LATAM customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure custo ...
-
Manager, Customer Success
2 weeks ago
MongoDB Austin, United StatesThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...
-
Customer Success Manager
3 weeks ago
Rapid7 Austin, United States**Customer Success Manager (CSM) - LATAM** · As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 inve ...
-
Customer Success Manager
1 week ago
Lansweeper Austin, United StatesWith a recently announced funding round from Insight Partners and an impressive yearly revenue growth, Lansweeper is rapidly expanding its Global teams. We now need a Customer Success Manager to help us scale and onboard Lansweeper's new clients. · Lansweeper is an IT asset manag ...
-
Global Success Manager
2 weeks ago
Ontic Technologies Austin, United StatesWho You Are · Ontic is looking for an experienced and mission-driven Client Global Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. As a Global Success Manager, yo ...
-
Global Success Manager
2 weeks ago
Ontic Technologies Austin, United StatesWho We Are · Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business pr ...
-
Customer Success Manager
2 weeks ago
Qualia Austin, United StatesAt Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem-homebuyers and sellers, le ...
-
Customer Success Manager
3 weeks ago
LogicMonitor Austin, United States**About Us**: · LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. · We love going to work and think you should too. We are customer obsessed, work as one agile team, and s ...
-
Customer Success Manager
2 days ago
NextDeavor, Inc. Austin, United States**Customer Success Manager** · **6+ Months W2 Contract** · **Austin, TX (hybrid)** · **Benefits You'll Love**: · - NextDeavor offers health, vision and dental benefits for contract employees. · - You'll be eligible to receive Paid Sick Leave (Amount varies per state). · - Own the ...
-
Customer Success Manager
4 days ago
Dealhub Austin, United StatesDealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are **hiring ...
-
Customer Success Manager
2 days ago
NextDeavor, Inc. Austin, United States**Customer Success Manager** · **6+ Months W2 Contract** · **Austin, TX (hybrid)** · **Benefits You'll Love**: · - NextDeavor offers health, vision and dental benefits for contract employees. · - You'll be eligible to receive Paid Sick Leave (Amount varies per state). · - Own the ...
-
Customer Success Manager
4 days ago
SailPoint Austin, United StatesThe SailPoint Customer Success team is dedicated to maximizing the value our customers derive from our solutions. We strive to build lasting relationships that ensure customers achieve long-term success and become loyal advocates for SailPoint. · The Role: As a Customer Success M ...
-
Customer Success Manager
6 days ago
AlertMedia Austin, United States**Do work that matters.** · **At AlertMedia, everything we do supports our mission**:To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. · **Our values, ...
-
Client Success Manager
2 days ago
White Glove Storage & Delivery Austin, United States**About us** · White-Glove Storage and Delivery is hiring a Client Success Manager. At White Glove, we work with high-end clients both commercial and residential. Our company is responsible for receiving, storing, and moving fully furnished, high-end homes and occasionally delive ...
-
Client Success Manager
6 days ago
HUB International Austin, United StatesHUB International Limited ("HUB") is a fast-growing, global insurance brokerage providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Ranked 5th among the world's largest insuran ...
-
Customer Success Manager
4 days ago
CDK Global Austin, United States**Position Responsibilities & Essential **functions** · - Fields questions and directs clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to util ...
-
Customer Success Manager, Enterprise
1 week ago
AlertMedia Austin, United States**Do work that matters.** · **At AlertMedia, everything we do supports our mission**:To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. · **Our values, ...
-
Scaled Customer Success Manager
2 weeks ago
ROLLER Austin, United States**About ROLLER**: · ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and crea ...
-
Strategic Customer Success Manager
2 weeks ago
ROLLER Austin, United States**About ROLLER**: · ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and crea ...
Cisco Enterprise Agreement Customer Success Manager - Austin, United States - SHI International
Description
Job Summary:
The Cisco EA Customer Success Manager will onboard and guide customers in their designated alignment to ensure retention and growth through the life cycle of their Enterprise Agreement (EA) or other software contracts up until their renewal date. The Cisco EA Success Manager will work with Cisco software and Enterprise Agreement customers to create Customer Success Plans to drive adoption, expansion, and services for their Cisco Enterprise Agreements.
This position is a remote position that may be required to report to Austin, TX or Somerset, NJ as required for business needs as determined by SHI management.
About Us:Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:
Include, but are not limited to:
#LI-LR1
Cisco Enterprise Agreement Customer Success Manager professionals in Austin
-
Cecilia Wilhelm
Project/Program Manager