Customer Success Manager - Austin, United States - NextDeavor, Inc.

NextDeavor, Inc.

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Customer Success Manager

6+ Months W2 Contract

Austin, TX (hybrid)

Benefits You'll Love:

NextDeavor offers health, vision and dental benefits for contract employees.
You'll be eligible to receive Paid Sick Leave (Amount varies per state).
Own the opportunity to get your foot in the door at a wellestablished corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%)

**Become a key player as a
Customer Success Manager:
Here's how you'll make an impact on the team:

Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products; using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans
Be the voice of the customer internally at Adobe sharing strategic usecases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success

What you need to succeed:

10+ years of Customer Success experience in Software as a Service, Digital Marketing
Fluent in Spanish
Experience working at or with Agencies
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multitask, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive Clevel discussions and presentations
Flexibility to travel (approx. 20%)