Customer Care Specialist - Compton, United States - World Oil Corp

World Oil Corp

Verified Company

Compton, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

World Oil Environmental Services is hiring a Customer Care Specialist at our Compton, CA location

This position will start at $18 per hour, shifts for this role will be Monday through Friday 8am to 5pm

At World Oil we strive to be an employer of choice by recruiting, developing, retaining, a high performing and diverse workforce.

As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees.

The Customer Care Specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

We offer great benefits, including:

Strong work/life balance in a local driving position
Medical, Dental, and Vision coverage
401k with Company Match
Paid vacation time
Paid mealtime

And more

In this role you will:

Processes customer orders/changes/returns according to department policies and procedures
Provides communication and support services to drivers, customers and operations.
Provides timely and accurate information to customer questions and requests.
Detailed compliance review of completed paperwork and distribution to the proper department for processing and billing.
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales and operation teams to meet and exceed customer's service expectations
Works with the credit department to resolve disputed credit items.
Posting / fulfillment of service orders.
Filing / scanning.
Customer reporting

REQUIREMENTS: