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    Sales Associate - Miami, United States - Del Monte Fresh Produce Company NA Inc

    Del Monte Fresh Produce Company NA Inc
    Del Monte Fresh Produce Company NA Inc Miami, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Purpose of Position:

    This position will be providing high level customer service, to ensure overall customer satisfaction and brand loyalty.

    It requires heavy use of excel, data entry and transactions. It requires handling pressure on fast paced environment.

    This position will be temporary.

    Accountabilities:

    • Enter sales orders and make changes as needed communicating to others involved in the process
    • Maintain spreadsheets and verify against Produce Pro and SAP for accuracy on all parameters involved
    • Verify pricing for invoicing and order confirmation
    • Daily follow up on trucks/appointments and communicate with parties involved for best customer service
    • Coordinate with product group teams for efficient freight cost.
    • Properly maintain inventory on product needed, coordinating with different product groups for allocation
    • Daily maintenance of vendor interface systems (i-trade, EDI, etc) for orders, shipments, and invoicing
    • Assist with order rejections, and resolution of claim approval process
    • Research, seek resolution and reconcile customer claims, properly maintaining each account payment status working closely with accounting
    • Work with quality control to resolve pending and/or potential issues.
    • Function as liaison between Corporate Sales office and FOB, Distribution Centers, Ports, Production etc.
    • Complete administrative duties as required.
    • Handle heavy emails volume on timely and efficient manner.
    • Generate department reports as needed.

    Minimum Skills Required:

    • High School Diploma or equivalent, from an accredited institution.
    • At least 2 to 3 years prior experience in a similar role (e.g. customer service, project coordination, sales assistant etc.).
    • Strong knowledge of Microsoft Office programs (i.e. Excel, Word, PowerPoint and Outlook)
    • Excellent interpersonal, organizational, analytical and communication skills (i.e. oral and written).
    • Must be detail-oriented, and able to multi-task on a fast-paced environment.
    • Previous customer service experience (i.e. answer calls, data entry, etc.).
    • Able to work well under minimal supervision.

    ***Please note: This position does not qualify for relocation expenses. ***

    DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H

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