- Works closely with internal and external product owners to prioritize unplanned work and roadmaps for future enhancements.
- Coaches and mentors team members. Helps guide individual team member growth through intentional learning paths.
- Monitors production operation of and maintain the availability of products in the DMS portfolio (DMS, SCADA, Self-Healing, VMS, FMS).
- Participates in and manages 24x7 on call support with the team. Responds to production emergencies (application down, slow, etc.) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents, Major Incidents (MIs), major events.
- Assists users, answers user questions and assists users with defining business processes as necessary.
- Lead and participate in evening and weekend technical efforts as required
- Leads troubleshooting for the most complex issues and leads others to implement fixes to systems and applications that require significant freedom of action and sound judgment. Demonstrates the ability to visualize long-term results and asset impacts on a system-wide basis.
- Leads by example while displaying confidence and a proper level of assertiveness when needed as well as demonstrating maturity in approach and ability to effectively handle stress and frustration.
- Utilizes agile methodologies to develop and maintain applications. Works on projects as Subject Matter Experts (SMEs) and/or Anchor. Provide knowledge and expertise gained from past experience.
- Coordinates and performs routine maintenance for emergency patches, service packs and upgrades (software) for DMS portfolio products. Ensures all documentation is kept up to date or created as needed.
- Utilizes appropriate Human Performance tools effectively in the course of activities, especially testing and implementation activities.
- Bachelor's degree in Computer Science, Information Technology, Management Information Systems or related discipline.
- In addition to the required degree, seven (7) years minimum related work experience.
- In lieu of Bachelor's degree(s) AND seven (7) years minimum related work experience listed above, High. In addition to desired degree, 10 years or more of related work experience.
- Previous experience with Client SCADA and DMS systems, Self-Healing, VMS or FMS.
- Previous management experience.
- Previous technical lead experience.
- Demonstrated success in leadership of others.
- Demonstrated success in leadership of a portfolio of applications.
- Experience working in a support or sustainment capacity.
- School/GED AND 10 year(s) related work experience.
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Application Analyst IV - Charlotte, United States - Pyramid Consulting
Description
Immediate need for a talented Application Analyst IV. This is a 12+ Months contract contract opportunity with long-term potential and is located in Charlotte, Raleigh, Cincinnati, or St Petersburg (Hybrid) Candidate should be at a commutable distancePlease review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $60 - $75/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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