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    Project Manager, Customer Success Implementations - Arizona City, United States - eVisit

    eVisit
    eVisit Arizona City, United States

    2 weeks ago

    Default job background
    Description

    Company Background

    eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.

    Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.

    eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

    Customer Success Project Manager

    As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on budget, and to specification. Its a dual role that will support customer implementations, while focusing on improving internal processes and capabilities so we can continue to deliver world class service to our customers. In addition to initial implementation projects, this individual will manage projects related to customer expansions and special projects that may occur during a customers lifetime.

    This is an enterprise level role, so a successful CS PM would have at least 5 years of recent Customer Success experience, including management and cross-functional project management. Industry experience in SaaS & Healthcare is required.

    About You:

    You are passionate about technology and its potential to positively impact everyones access to

    higher quality, more convenient healthcare.

    You have experience managing complex, multi-faceted enterprise level projects.

    You are a fanatic about customer success.

    You have strong attention to detail; you understand that the details of the project are ultimately what brings success.

    You are a dynamic communicator that knows how to modify the same message to be relevant to a wide array of audiences.

    Youre dedicated to professional development and personal growth

    Job Responsibilities/Major Functions:

    PMP Certification (preferred, not required) & NPS/CSAT familiarity

    Strong leadership, relationship-building and presenting skills

    Experience with SaaS, implementing enterprise size organizations, and Healthcare

    Responsible for project risks, key decisions, issue resolution and maintains overall accountability

    Manage full lifecycle (from initial start-up through closing) of projects (including all projects and work streams within its meeting time, cost and scope targets)

    Ability to navigate and manage project status, ongoing resource needs, and budget alignment

    Manage time-bound and/or continuous programs including project scoping, schedule, risk mitigation, issue management and resource planning

    Partner internally with Customer Success, Sales, Product, Engineering and Marketing to create coordinated project plans and align these plans with customer expectations

    Align with Customer Project Managers for joint risk management and reporting against progress as necessary

    Requirements

    Bachelor's degree or equivalent practical experience required, MBA preferred.

    3+ years of experience as a Customer Success Project Manager, Account Manager, Business

    Development Manager, or Similar.

    Experience working in or with Healthcare organizations.

    Experience reading and interpreting contracts, espousing attainable project plans driven by

    contract milestones and expected deliverables.

    Strong financial acumen and business sense.

    Strong problem solving and analytical skills; ability to evolve business and product strategy

    based on research, data, and industry.

    You learn technology quickly and navigate it with ease.

    Ability to travel 10% of time in US

    Benefits

    Competitive salary

    Great benefits package including medical, dental, vision, HSA & FSA plans

    401(k)

    Generous PTO plan, plus 12 paid national holidays

    Fun, collaborative environment where the company is working to define the future of telemedicine

    Excellent opportunity for professional growth

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