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    Per Diem Patient Relations Assistant - Los Angeles, United States - UC Irvine Health

    UC Irvine Health
    UC Irvine Health Los Angeles, United States

    4 weeks ago

    Default job background
    Description
    Per Diem Patient Relations Assistant - Guest Services A


    Updated:
    Mar 19, 2024


    Location:
    Orange


    Job Type:

    Department:
    Patient Experience

    UC Title:
    BLANK AST 2 PD

    Position Number:

    Reports to:
    Manager, Guest Services

    Working Title:
    PD Patient Relations Assistant

    Cost Center:
    Patient Experience

    Bargaining Unit:
    Intl Brotherhood, Teamsters


    FLSA:
    Nonexempt

    Date Created:

    3/18/2024

    Job Code:

    004730

    Hours:

    10

    Shift:
    Not Applicable


    FTE:
    0.25

    Position Summary:


    The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests.

    Delivers a high level of customer service, creating a professional and positive first impression.

    Provides visitor tracking as requested.
    Total Compensation

    In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding.

    These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

    Please utilize the links listed here to learn more about our:

    Compensation practices (

    ) and
    Benefits (

    ).

    Salary Range:
    Hourly Rate

    $27.38

    Required Qualifications:
    Experience with Word and Excel
    Ability to establish and maintain effective working relationships across the Health System
    Ability to maintain a work pace appropriate to the workload
    Must demonstrate customer service skills appropriate to the job
    Excellent written and verbal communication skills in English
    Ability to make quick and sound decisions based on individual situations in order to meet customer needs
    Must maintain a clean, well groomed, professional appearance at all times
    Effectively responds to the emotional, distraught and/or difficult behavior of guests
    Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
    Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
    Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
    Must be available for occasional travel as needed

    Preferred Qualifications:
    Bilingual in English and Spanish
    Prior experience working in a customer service position, preferably in a hospital or clinic setting
    Knowledge of medical terminology
    Knowledge of University and medical center organizations, policies, procedures and forms

    Conditions of Employment:
    The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community.

    As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

    Background Check and Live Scan
    Legal Right to Work in the United States
    Smoking and Tobacco Policy
    Drug Free Environment
    The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
    California Child Abuse and Neglect Reporting Act
    The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

    We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
    UCI provides reasonable accommodations for applicants with disabilities upon request.

    For more information, please contact UCI's Employee Experience Center (EEC) at or at , Monday – Friday from 8:30 a.m.

    – 5:00 p.m.

    #J-18808-Ljbffr
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