- Supports the development and implementation of new product rollout plans that the Service groups will need for training
- Answer dealer/customer questions regarding installation, troubleshooting and website navigation
- Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
- Program modems and keep and maintain database of devices
- Create RMA's and document warranty claims
- Assist customers inquiries about products and services during high call volume
- Prepares product and/or service reports by collecting and analyzing call data
- In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
- In Field Dealer/Grower visits as necessary
- Provides tech training to dealers, Valley TM's, and Tech Sales Staff
- This position reports into the Field Service Engineer Supervisor
- This role requires up to (50%) travel, including overnight stays
- Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
- Effectively communicate technical solutions, ideas, and questions
- Must be flexible for overnight travel on short notice. Mostly domestic, and sometimes international
- Must see things through to completion
- Be a self-starter and able to work with minimal supervision
- Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
- The ability to solve problems and make decisions effectively
- Valid U.S. driver's license, passport and ability to travel
- A strong working knowledge of Microsoft office suite
- Bachelor's degree with 3+ years relevant experience
- Farm background
- Previous experience in Ag Irrigation service
- Previous experience in Precision Ag Industry
- Certified Electrician
- Passion and integrity with the drive to excel and deliver exceptional results
- Healthcare (medical, prescription drugs, dental and vision)
- 401k retirement plan with company match
- Paid time off
- Employer paid life insurance
- Employer paid short-term and long-term disability including maternity leave
- Work Life Support
- Tuition Reimbursement up to $5,250 per year
- Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
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Field Service Technician - Amarillo, United States - Valmont Industries
Description
Remote Office Remote Office Texas 99999
Why Valmont
We're Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.
A Brief Summary of This Position:
The Field Service Technician is responsible for training and supporting dealers/customers in regards to questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues.
Essential Functions
Other Important Details about the Role:
Required Qualifications of Every Candidate:
Highly Qualified Candidates Will Also Possess These Qualifications:
Working Environment and Physical Efforts:
When in the office, the incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings. Environment is fast paced and demanding most of the time. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. The employee must occasionally lift and/or move up to 15 pounds in working with large files, binders, and computer equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
When travelling, about 75% of the time the incumbent is teaching/training in a classroom environment or meeting room. 25% of the time is spent in the field, where employee will need to work on and around agricultural irrigation equipment.
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Benefits
Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family's overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email
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