- Equipment Installation and Repair
- Transact all business in accordance with Animal Health International Inc.'s business code of ethics and conduct.
- Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)
- Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
- Responsible for software/network installation projects for current and new customer sites.
- Prepare for and perform standard system installations and test the functionality of all components.
- Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
- Complete all required service forms, records, and documentation as required.
- Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
- Inventory & Asset Management
- Prepare list of necessary equipment for each installation and service request.
- Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
- Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
- Manage vehicle inventory and restock as necessary.
- Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
- Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
- Performs all other duties as assigned
- High school diploma or equivalent.
- 0-2 years prior experience in a technical, software, or related field
- Valid driver's license and clean driving record required
- Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.
- Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
- Able to climb heights 17' to 200'
- Strong customer service skills.
- Computer skills, including MS Office and other software systems.
- Associates degree in a computer related field.
- Two years of related experience is a plus.
- Experience working in Animal Agriculture
- Troubleshooting Windows operating system.
- Wireless networking experience preferred.
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Service Technician - Amarillo, United States - Animal Health International
Description
As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.
Responsibilities and Essential Job Functions
Travel and On-Call:
This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
Job Qualifications
Preferred Qualifications
