Engineer / Technician in Customer Service (m/f/d) - Potter Lake, United States - Nexus Solutions
Description
JOB-ID: 1643
The Challenge
- Customer consultation and support for our sales and service partners worldwide
- Comprehensive handling of service orders
- Inquiry analysis, error diagnostics, development of customer-specific solutions, creation of offers and documentation
- Coordination of complex product-related commissioning in Germany and abroad for all product groups
- Processing of complaints, including determination of damage/repair scope
- Evaluation and decision-making for warranty and goodwill services
Your Skills
- Completed degree in mechanical engineering (we are happy to give graduates the opportunity to develop with AERZEN) or further education as a state-certified technician with professional experience
- Excellent technical understanding
- Knowledge of the product series blowers and compressors is advantageous
- Good English skills in spoken and written form
- Strong customer orientation
- Occasional willingness to travel worldwide
- Independent, self-motivated, and structured work style
Our Offer
- Secure job in a medium-sized family business
- Challenging and varied tasks
- Social benefits
- Company canteen and meal allowance
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