- Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines.
- Communicate and coordinate with customers the status and schedule of all service activities.
- Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set, availability and customer requirements.
- Review and process job requests; including purchase orders, pricing verification, quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request.
- Work collaboratively with Technical Support Team to build Relocations and Repair quotes.
- Maintain all open customer job files until completion and ensure that all appropriate correspondence is attached.
- Work closely with Tools Department in order to effectively coordinate, ship and track specialty tools as needed for each job.
- Keep Regional Service Manager informed of crucial developments, potential escalations, and related information necessary for effective management of field technicians and customer relationship.
- Document all direct interactions with customer for company database reference, etc.
- Minimum of 2 years in the area of Service Dispatch and Support in a technical or troubleshooting environment preferred or relevant experience.
- Minimum 2-year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience.
- Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync.
- Knowledge of Lotus Notes, Innosoft, SAP and CRM or other dispatching software preferred.
- Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.
- Ability to multitask and handle multi-level situations while delivering a customer centric experience based on the following criteria;
- Little to no supervision.
- Great attention to detail.
- Time sensitive restrictions.
- High sense of urgency.
- Ability to work as a team and independently.
- Work with both internal and external customers.
- Proficient and effective verbal and written communication skills.
- Flexibility to change and a positive attitude.
-
Deployment Coordinator
1 week ago
ZEISS Group Minneapolis, United States Full timeAbout Us: · How many companies can say they've been in business for over 177 years? · Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advan ...
-
Guidewire Developer
1 week ago
QSS Bloomington, United States**Job Title**: Guidewire Developer · **Location**: Bloomington, IL · **Duration**: Contract · **Skills Required**: · - Core Development support for an on-site development team, in addition to development assignments, this person will be responsible for - Collaboration between Cli ...
-
Sales Representative for Gastronomy
1 week ago
NovaWorks Solutions Minneapolis, United StatesFor our regional sales division in the gastronomy and laboratory trade, we are looking for you as an Area Sales Manager for gastronomy and laboratory trade (m/f/d) in Minneapolis. · These are your responsibilities: · Personal and telephone support of trade partners and end custom ...
-
Deputy Residential Area Manager
1 week ago
Radiant Innovations Loretto, United StatesAbout Us · The residential area managers in our facility do not work in basic and treatment care, but primarily take on the following tasks: · - Organizing the care and support of residents · - Managing and monitoring nursing documentation · - Monitoring and ensuring proper care ...
-
Senior Staff Engineer, Systems Design
1 week ago
Celestica Osseo, United StatesReq ID: 119814 · Region: Americas · Country: USA · State/Province: Minnesota · City: Maple Grove · General Overview · Functional Area: · Engineering · Career Stream: · Design Engineering Systems Applications · SAP Short Name: · SSE-ENG-DSA · Job Level: · Level 11 · IC/MGR: ...
-
Senior Staff Engineer, Systems Design
4 days ago
Celestica Osseo, United StatesReq ID: · Region: Americas · Country: USA · State/Province: Minnesota · City: · Maple Grove · **General Overview** · **Functional Area:** · Engineering · **Career Stream:** · Design Engineering Systems Applications · **SAP Short Name:** · SSE-ENG-DSA · **Job Level:** ...
-
Application Analyst
2 weeks ago
Illume Candles Osseo, United StatesJob Description · Job Description · At ILLUME, we're not just crafting candles; we're illuminating the path to technological excellence. Join our IT team as an · Applications Analyst · and be part of an exciting journey to ignite the evolution of technology at ILLUME. · As ou ...
-
r&d/product dvl engineer
1 day ago
TE Connectivity Osseo, United StatesReq ID: 119811 · Region: Americas · Country: USA · State/Province: Minnesota · City: Maple Grove · General Overview · Functional Area: · Engineering (ENG) · Career Stream: · Test Engineering Development (TED) · Role: · Staff Engineer (SEN) · Job Title: · Staff Engineer, Tes ...
-
Horizon Ventures St. Paul, United StatesAbout EnviroChemie GmbH: · EnviroChemie provides sustainable system solutions worldwide for all tasks related to industrial water treatment and the treatment of process water, recirculation water, cooling water, boiler water, and wastewater. In our own laboratories, we continuous ...
-
Object Manager
2 weeks ago
Titan Industries Monticello, KY, United States FreelanceOur business division "Facility Management" covers the entire range of services of a sustainably integrated building management nationwide and ensures the holistic care of administrative, commercial, industrial, and infrastructure properties. · We are looking for a Facility Manag ...
-
Administrator of Software Deployment
1 week ago
Sapphire Enterprises Maplewood, United StatesJob ID: · The department bundles technical, methodological and procedural expertise around the planning, development, provision and support of desktop services and components. With your professional expertise, especially in the field of software distribution and packaging, you e ...
-
Digital Program Manager
1 week ago
IRIS Consulting Corporation Brooklyn Park, United StatesIRIS Consulting Company is a trusted leader in providing IT staffing needs to our clients. With offices in the Minneapolis/St. Paul and Atlanta metro, we have built solid business relationships with our clients in the airline, manufacturing, insurance, healthcare, and tech indust ...
-
Sr Engineer Manufacturing
1 week ago
Cirtec Medical Brooklyn Park, United StatesThis position is eligible for a $5,000 Sign-On Bonus · WHO WE ARE: · For over three decades, Cirtec has been an industry-leading outsource partner for complex medical devices. Cirtec Medical provides outsourcing solutions for Class II and III medical devices. From design and dev ...
-
Sr Engineer Manufacturing
6 days ago
Cirtec Medical Brooklyn Park, United StatesThis position is eligible for a $5,000 Sign-On Bonus · WHO WE ARE: · For over three decades, Cirtec has been an industry-leading outsource partner for complex medical devices. Cirtec Medical provides outsourcing solutions for Class II and III medical devices. From design and de ...
-
Jr Change Manager
1 day ago
Wurth Industry US Brooklyn Park, United States Regular, Full time· Fully remote position · POSITION SUMMARY: · The Change Analyst plays a critical role in managing and facilitating organizational changes within the company. This position involves analyzing current processes, systems, and structures to identify areas for improvement and imple ...
-
Change Analyst
2 weeks ago
Wurth Industry US Brooklyn Park, United States Regular, Full time· Fully remote position · POSITION SUMMARY: · The Change Analyst plays a critical role in managing and facilitating organizational changes within the company. This position involves analyzing current processes, systems, and structures to identify areas for improvement and imple ...
-
Electronics Test Development Engineer
1 week ago
Celestica Maple Grove, United StatesJob Summary: · The Electronics Test Development Engineer designs, develops and implements automatic test equipment and test programs for product testing and design verification which ensure robust and high quality assembled products in manufacturing. · The role requires establish ...
-
Test Development Staff Engineer
2 weeks ago
Celestica Maple Grove, United StatesJob Summary · The Staff Engineer, Test Development designs, develops and implements automatic test equipment and test programs for product testing and design verification which ensure robust and high quality assembled products in manufacturing. · A Test Development Engineer may s ...
-
Celestica Maple Grove, United StatesSummary · The Senior Lead Engineer, Program/Project Management is accountable for planning and directing design engineers and other technical engineers working on specific projects. They manage the development, implementation, and evaluation of complex designs. They are responsib ...
-
PDS Tech Commercial, Inc. Maple Grove, MN, United StatesDo you enjoy Test Development designs, developing and implementing automatic test equipment then this opportunity is for you. We are looking for a Staff Engineer, Test Development ? Job Title: Staff Engineer, Test Development · Location: th Avenue N, Suite A, Maple Grove, MN 553 ...
Deployment Coordinator - Osseo, United States - Zeiss Inc
Description
About Us:How many companies can say they've been in business for over 177 years?
Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team
What's the role?
As the Deployment Coordinator, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience with process enhancements by the being principal liaison responsible for the overall positive customer experience, in addition to the deployment of Field Service Technicians within the US and Canada service geography for all ZEISS machine installations, calibrations, repairs and relocation requests. These tasks may involve new or used machines, loaner equipment or show equipment. The Deployment Coordinator works closely with Sales, Operations, Technical Support and Customer Care among other to gather the machine installation, calibrations, and repair requirements in order to effectively schedule the appropriate field technician based on skill set and availability in order to meet customer requirements.
Sound Interesting?
Here's what you'll do:
Your ZEISS Recruiting Team:
Tracy Hollstadt
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
