Customer Service Representative - Indianapolis, United States - ReqRoute Inc

ReqRoute Inc Indianapolis, United States

3 weeks ago

Description

Job Title: Customer Service Representative
Location: Indianapolis, IN
Term: Contract

Position Summary:
This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.

Essential Functions and Responsibilities
Meet the Department standard of calls answered, and call documentation entered
Assist Members and Providers with questions and concerns.
Finding Provider(s)/Services for members
Arrange Transportation for members
Answer billing/claims status questions; resolve claim issues for members
Assist with pharmacy issues
Help Members access community support services
Verify member eligibility
Quote benefits
Assist with Referrals
Assist with member health assessments
Assist members with closing gaps in care
Ongoing member education.
Responsible for all benefits information given to Members and Providers.
Participate in Departmental Projects, as appropriate.
Coordinate quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts., i.e., Preventative Health Screenings.
Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.

SUBMISSION REQUIREMENTS

1 Years of Experience - Required
Needs to be Burmese speaking - Required - please notate in Profile
High School Diploma - Required - proof not needed in submission
1+ year in a call center - Required

please send resumes to

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( )

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