- Interview users to determine business requirements. Write Business Requirements and Technical Specifications Documents representing the business' needs and those of the users.
- Support developers during the coding phase, answering questions and working as a go-between for I/T and Operations staff members.
- Participate in system design and documentation spanning all aspects of operating a large modern Distribution Center, including Order Management, WMS (Warehouse Management System), TMS (Traffic Management System), multiple Picking technologies including Pick-To-Light, Pick-To-Voice and Goods-To Person, RF (Radio Frequency), Inventory Management and financial systems.
- Execute system testing and user acceptance testing, writing, and executing test plans and finding issues and inconsistencies in new and existing systems.
- Perform data extractions using SQL and other data manipulation tools, to create reusable test sets for both their own testing and that of the development team.
- Develop and maintain user training and reference documents for new processes in all areas of the business.
- Conduct user training classes.
- Create queries and format results for testing verification and ad hoc research topics.
- Participate in the production support on-call rotation within the I/T department.
- Investigates and confirms that the design and implementation strategies have been completed.
- Determines trends through datamining of production and history databases.
- Special assignments as designated by director.
- Excellent communication skills required for the creation of business requirements to define functional and technical specifications for I/T systems. This involves analysis and clarification of business requirements to support management of data and workflow processes and submit recommendations for possible solutions.
- Good analytical skills needed to prepare detailed process and program specifications, as well as data models and data element definitions.
- Must possess good working knowledge of fundamental business and system concepts, practices, and procedures.
- The ability to use SQL to research operational trends and verify testing.
- Must be results driven and take appropriate steps to achieve goals while taking ownership of situations as needed.
- Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
- Drives change and innovation by improving work product or process, and challenges established norms where appropriate.
- Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit.
- Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail.
- Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements.
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