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Coppell

    Customer Service Representative/Call Center - Coppell, United States - IKS Health

    IKS Health
    IKS Health Coppell, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    IKS Health is currently hiring for CSR's for a April 15th start f you are interested in the CSR position, please email your updated resume to with your avalaibility to iterview this week .

    About IKS Health
    Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale.
    With over 14000 plus employees, including over 1,500 physicians, and technologists, IKS Health provides
    solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider
    groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend
    of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving
    providers the tools and resources they need to focus on what matters most – the patient. We offer
    clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient
    outcomes, optimized productivity, and revenue.

    Our Vision
    Healthier Consumers, Happier Providers, Thriving Organizations, Successful Healthcare for All

    About Us
    ● We are an on-site Patient Contact Center environment.
    ● Individual performance measurement while working within a team atmosphere
    ● Comprehensive 3 weeks training program
    ● Variable incentive bonus and recognition programs
    ● Opportunities for career growth

    Position Overview
    This position requires the ability to professionally handle inbound and/or outbound calls pertaining to
    patient concerns with their billing statement of a health care nature and/or collect past due balances while
    maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability
    to work in a culturally diverse call center atmosphere.

    Responsibilities:
    ● Communicate with patients via inbound and outbound phone calls
    ● Provide knowledgeable answers to questions regarding medical bills and accounts
    ● Understands and adheres to all regulatory compliance areas, policies and procedures (including
    HIPAA and compliance requirements)● Provides excellent customer service and timely response to questions and issues related to
    benefits, billing, claims, payments, etc.
    ● Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility,
    adjustments and write-offs and handles each situation accordingly
    ● Explains charges, answers questions, and communicates a variety of requirements, policies, and
    procedures regarding patient financial care services and resources to patients
    Qualifications
    Required:
    ● Excellent organization, customer service and communication skills
    ● Moderate computer proficiency including working knowledge of Microsoft Office and/or Google
    Suite Tools
    ● Problem solving skills, good judgment, attention to detail, and follow-through are a must
    ● Ability to multi-task and work within multiple systems at the same time.
    ● Able to work with little or no supervision
    Preferred:
    ● Experience in customer service (1 year)
    ● Medical billing and/or revenue cycle management knowledge within a healthcare related field (1
    year)
    ● On-site patient contact center (call center) experience (1 year)

    Job Type: Full-time, On-site

    Job Pay: $16.50/Hour

    Supplemental Pay types:
    ● Retention bonus
    ● Variable incentive program


    IKS Health offers a comprehensive benefits package including medical, dental, vision, life
    insurance, long term and short-term disability, AD&D, Supplemental benefits etc. For additional information, please
    reach out at

    If this sounds like the perfect opportunity for you, please apply here or email me updated resume I look forward to speaking to you soon

    Company DescriptionAbout IKS Health

    IKS Health is a leading global healthcare company that provides a suite of products and services that help US-based healthcare providers operate more effectively and efficiently. Founded in 2007, IKS has over 5,500 employees, including about 1,000 clinicians, based at our offices in Dallas, Los Angeles, Hyderabad, and Mumbai. We work for 35 large US-based healthcare organizations, including the Massachusetts General Brigham; Mayo Clinic; Beth Israel Lahey; and several of the top-20 health systems in the US. IKS has a collaboration agreement with the prestigious Massachusetts General Hospital's medical group to develop innovative clinical services that address the needs of US healthcare organizations..

    IKS Health offers a Provider Enablement Solution that helps medical groups, health systems, and other ambulatory (i.e. outpatient) healthcare organizations to deliver superior patient care, while ensuring provider delight and financial upsides. Our solutions help healthcare organizations focus on their "core" functions of patient care and provider enablement (i.e. enabling physicians and other providers to take better care of patients), while IKS takes over the "chores" (such as financial, clinical support, and technology processes). We believe IKS is a pioneer in the use of clinical support services using a global delivery model.

    Company Description

    About IKS Health\r
    \r
    IKS Health is a leading global healthcare company that provides a suite of products and services that help US-based healthcare providers operate more effectively and efficiently. Founded in 2007, IKS has over 5,500 employees, including about 1,000 clinicians, based at our offices in Dallas, Los Angeles, Hyderabad, and Mumbai. We work for 35 large US-based healthcare organizations, including the Massachusetts General Brigham; Mayo Clinic; Beth Israel Lahey; and several of the top-20 health systems in the US. IKS has a collaboration agreement with the prestigious Massachusetts General Hospital's medical group to develop innovative clinical services that address the needs of US healthcare organizations..\r
    \r
    \r
    \r
    IKS Health offers a Provider Enablement Solution that helps medical groups, health systems, and other ambulatory (i.e. outpatient) healthcare organizations to deliver superior patient care, while ensuring provider delight and financial upsides. Our solutions help healthcare organizations focus on their "core" functions of patient care and provider enablement (i.e. enabling physicians and other providers to take better care of patients), while IKS takes over the "chores" (such as financial, clinical support, and technology processes). We believe IKS is a pioneer in the use of clinical support services using a global delivery model.
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