- Develops, coordinates, and monitors the training program for new and existing staff
- Ensures the training program follows federal, state, local, and other applicable regulations and standards
- Facilitates compliance by tracking and maintaining certifications and comprehensive training records
- Evaluates the existing training program, identifies opportunities for improvement, and implements approved changes
- Oversees the Communications Training Officer (CTO) and Emergency Medical Dispatch (EMD) programs
- Creates new training plans by identifying programs to meet organizational needs
- Organizes and conducts training sessions
- Maintains current knowledge of training techniques, developments, and best practices
- Assists in the recruitment and onboarding process in coordination with Human Resources
- Assists in completing quality assurance/quality improvement review
- Assists in the development of public safety policies, procedures, and guidelines
- Assists with 911 Telecommunicator duties in crucial situations
- Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.
- High School Diploma or GED AND two (2) years experience as a public safety dispatcher
- Must possess a valid North Dakota Driver's License or equivalent
- Must pass a comprehensive background check and pre-employment drug and alcohol screening
- Must receive satisfactory results from hearing, vision, and drug and alcohol screening
- Must possess or obtain within one (1) year of start date a valid APCO Basic 40-hour Telecommunicator Certification, APCO Emergency Medical Dispatcher (EMD) Certification, American Heart Association or National Safety Council CPR and First Aid Certifications, NCIC Full Access License, APCO Customer Service in Today's Public Safety Communications Certification, and APCO Surviving Stress Certification
- Intense concentration and prolonged attentiveness are required during emergency communications interaction with distraught or abusive individuals
- No experience
- Less than 2 years
- 2 years or more
- No Experience
- Limited Experience
- Moderate Experience
- Advanced Experience
- No Experience
- Limited Experience
- Moderate Experience
- Advanced Experience
- No Experience
- Limited Experience
- Moderate Experience
- Advanced Experience
- Collaborating with public safety agencies or other officials
- Maintaining confidential and sensitive information
- State and federal laws, regulations, and statutes governing dispatch for emergency services
- None of the above
- Public safety two-way radios
- Emergency call dispatching
- Non-emergency call dispatching
- Computer-aided design software (CAD)
- VHF paging
- None of the above
- Developing training or teaching materials
- Conducting training
- Public speaking
- Operating a scanner and copier
- Drafting business correspondence
- Data entry
- Filing and records management
- Coordinating meetings or events
- None of the above
- APCO Basic 40-hour Telecommunicator Certification
- APCO Emergency Medical Dispatcher (EMD) Certification
- American Heart Association or National Council CPR and First Aid Certifications
- NCIC Full Access License
- APCO Certified Telecommunications Officer (CTO) Certification
- NENA Center Training Officer Certification
- None of the above
- Some high school
- High school diploma or GED
- Some college
- Associate's degree
- Bachelor's degree
- Master's degree
- Doctoral degree
- Yes
- No
-
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911 Training Coordinator - Williston, United States - Williams County, ND
1 week ago
Description
Salary: See Position DescriptionLocation : Williston, ND
Job Type: Full-Time Regular
Job Number:
Department: Williams County Dispatch Center
Opening Date: 04/22/2024
Description
The Training Coordinator is responsible for developing, implementing, and maintaining the Williams County Dispatch Center training program.
Examples of Duties
The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.
To learn more about Williams County, please visit our website:
To learn more about living and working in Williams County, visit
All offers of employment will be contingent upon successful completion of a pre-employment drug screening, background check, and reference review.
Williams County offers competitive pay, a great work environment and a generous benefit package to full time employees, including a fully-paid health/dental/vision plan for the entire family.
Williams County pays the full premium for family, single-plus-dependent or single coverage plan for each full-time employee.
Williams County provides a monthly allowance toward the purchase of a voluntary supplemental insurance policy for each full-time employee. Coverage may include single, single-plus-dependent or family coverage on any voluntary supplemental insurance provided by the designated Williams County supplemental insurance provider.
Williams County pays the premium for a $25,000 term life insurance policy and $25,000 accidental death and dismemberment policy for full-time employees.
Williams County pays the premium for a Long Term Disability Insurance plan for full-time employees.
Employees who are at least 18 years of age and are working in a qualified position an average of 20 hours per week for five or more months of the year are required to participate in the North Dakota Public Employees Retirement System (ND PERS) Retirement Plan. Membership will become effective immediately upon employment.
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How many years of public safety communications experience, or similar, do you have?
What is your level of experience related to Microsoft Word?
What is your level of experience related to Microsoft Excel?
What is your level of experience related to Microsoft Outlook?
Mark all items in which you have experience, training, or certifications:
Mark all items in which you have experience, training, or certifications:
Mark the areas where you have work experience:
Do you have any of the certifications listed below? Mark all that apply.
Which best describes your highest level of completed education?
Do you have a valid North Dakota driver's license OR equivalent (i.e. license from another state)?
