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Riverview

    Patient Services Coordinator - Riverview, United States - CORA Physical Therapy

    CORA Physical Therapy
    CORA Physical Therapy Riverview, United States

    2 weeks ago

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    Description
    Patient Services Coordinator - Part Time

    Ignite Your Career With CORA


    As a Patient Services Coordinator, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service.

    You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

    This is a part-time position .


    Who We Are:


    CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.

    Our community is built on the passion and experience of clinicians who embrace our commitment to

    Treating Everyone Right .

    What You'll Love About Us:
    Competitive Pay

    Career growth opportunities within CORA

    Leadership development:
    coaching, mentorship, and skill-building activities


    What You'll Need:
    High School diploma or GED required

    Previous customer service experience within the last two years required

    Proficiency with Microsoft Office Suite (Word and Excel) required

    Strong time-management and organizational skills

    Superior written and verbal communication skills

    High level of personal integrity, reliability, and honesty

    Ability to work effectively in teams and autonomously in a fast-paced environment


    Bonus Points:
    Prior experience in a healthcare office setting

    Basic medical terminology

    Fluency in Spanish or Creole


    What You'll Do:
    Warmly greet and build rapport with patients through in-person and phone interactions

    Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary

    Verify patient insurance for outpatient therapy benefits (applicable locations only)

    Manage incoming physician referrals and prescriptions

    Provide communication on first visit expectations to all new patients

    Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)

    Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files

    Collect co-pay/deductible payments and provide a receipt with each transaction

    Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager

    Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

    CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
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