Automotive Service Appointment Coordinator - East Petersburg, United States - Lancaster Hyundai

Description

Lancaster Hyundai has a team position for a Service Appointment Coordinator to be an integral in our growing and busy Service Department.

The primary responsibilities will include greeting our guests as they arrive for scheduled services, listening to descriptions of customer concerns and properly documenting clients stated concerns, issues or services requested.

Determining the type of service needed and schedule the customer with an appointment of mutual convenience.


Appointment scheduling includes:

via incoming or return phone calls, follow up with internet scheduled appointments and walk in customers as well as coordination with our business development team.

Additionally, the appointment coordinator facilitates the scheduling of service loaners as well as the check in/check out of service loaners to our clients.

This is a fantastic position for professional growth in our service department which is a fast paced and ever expanding team.

Attention to detail is a must as well as a friendly personality with our clients.


Job Duties Include:

• Answer incoming service calls in a timely and polite manner
• Greet and assist clients in a pleasant and professional manner
• Schedule client appointments using automated scheduling system
• Assist with checking in service clients
• Facilitate and administer service loaner fleet agreements/contracts with clients
• Accurately and efficiently process cash and credit card transactions and use a computer system
• Provide lunch coverage to receptionists/cashiers
• General office duties, including filing, inventories
• Other duties as assigned

Requirements:

• High school diploma or equivalent required
• Two years of dealerlevel or large facility experience preferred
• Broad scope of automotive mechanical/electrical knowledge preferred
• Working knowledge of computers and Microsoft software products
• Proficient using inventory software, order processing systems & internet,
• Ability to manage priorities and workflow
• Ability to work independently with mínimal supervision.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Ability to understand and follow written and verbal instructions.
• Knowledge of the English language, spelling, grammar, punctuation and numbering systems
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees
• Knowledge of basic math
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Valid driver's license and good driving record
• Successfully pass a preemployment drug screen, motor vehicle and background check

Hours: 7:00AM - 5:00PM (Monday through Friday)


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person