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    Specialist 3, Professional Development - Salt Lake City, United States - Salt Lake Community College

    Salt Lake Community College
    Salt Lake Community College Salt Lake City, United States

    3 weeks ago

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    Description

    This position is responsible for the enrollment, registration, and management of student records within the Salt Lake Community College (SLCC) Professional Development, SL Tech, and Workforce Training programs.

    This position works with students, staff, and in various registration and record management programs (Ellucian Banner, Enrole, Axiom, Etrieve, etc).

    This position coordinates and facilitates resolutions via phone, in person, and electronically to an array of issues related to registration, payments, and enrollments in accordance with established SLCC, State, and Federal policies and regulations.

    Essential Responsibilities and Duties


    • Organize and compile customized student registration and payment information for self-support non-credit and credit programs.
    • Assist individual students in the registration process.
    • Answer the Professional Development Office main telephone line as well as assisting staff and students in person.
    • Assist in providing student service information to students and referring them to the appropriate department.
    • Enter registrations into Banner and Enrole systems.
    • Create and distribute registration confirmation letters to registered students.
    • Cancel and refund course fees requested by students and program managers in Enrole and Banner registrations systems.
    • Pull reports through various programs to admit students into the college.
    • Assist registered students in gaining access to courses through Canvas, and related computer programs.
    • Review and approve eligible students for refunds through Etrieve.
    • Process manual adjustments to students accounts regarding course fee modifications.
    • Update or extend course schedules, adding instructors, and reviewing class capacities for specific programs within Banner and Enrole.
    • Assist in maintaining motorcycle website, including processing incoming registrations, requests, and inquiries.
    • Send online course access to motorcycle students weekly with specific personalized codes.
    • Scan, organize, and create forms in Etrieve.
    • Assist in the creation, processing, and mailing of certificates of achievement for Continuing Education, Institute of Public Safety, SL Tech, and Workforce Training.
    • Upload certificates to Etrieve and certificate request forms into shared drives.
    • Process student graduation applications for non-credit students eligible for certificates of proficiency including grade verifications, financial/ general college hold verifications, input graduations status and degree type into Banner, create student diplomas, mail physical diploma to student, notate processes in Banner and Enrole, and notify students who received a denied status on their application.
    • Assist with enrollment verifications, update program of study requests, correct duplicate records, and process registration appeals.
    • Maintain and update accurate student records within Banner, Enrole, and other college systems.
    • Review reports of missing grades over previous terms.
    • Review weekly revenue report and missing payments for non-credit programs within Banner registration.
    • Process official transcripts for non-credit requests.
    • Other duties as assigned.
    Essential Responsibilities and Duties Continued Minimum Qualifications


    • Associate degree.
    • Four (4) years of direct, paid, full-time experience.
    Trade off 1:1 in experience/education requirement.

    Part time experience may be considered on a prorated basis.

    Preferred Qualifications Knowledge, Skills & Abilities


    • Knowledge of Banner and Enrole Software Systems.
    • Proficient in Adobe, Microsoft Office Suite, Etrieve, and electronic e-mail software.
    • Knowledge of college policies and procedures.
    • Ability to prioritize required workload effectively in a busy and changing environment.
    • Ability to manage confidential material and work well under stress.
    • Ability to follow written and oral instructions effectively.
    • Knowledge of business English, math, writing, spelling, punctuation, and vocabulary.
    • Excellent customer relations and telephone skills.
    • Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
    • Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.
    Non-Essential Responsibilities and Duties Special Instructions


    • Full consideration will be given to applicants who apply on or before the priority review date indicated above.
    • More information about Salt Lake Community College benefits:
    SLCC Highlights

    Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state.

    We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates.

    Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities.

    SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

    Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives.

    A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely.

    As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community.

    SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

    FLSA Non-Exempt SLCC Information

    Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination.

    The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

    SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.

    This position may require the successful completion of a criminal background check.
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