- Oversees and directs telephone operator staff ensuring service standards. Evaluates, trains, conducts performance evaluations and recommends/implements approved disciplinary action for all operators. Performs data back-up of AMTELCO system and emergency paging reports to ensure integrity. (50%)
- Maintains accurate on-call schedules for multi-physician practices and hospital personnel. (15%)
- Oversees departmental, employee and paging database ensuring accuracy and compliance with all hospital policies and established standards. (15%)
- Creates and monitors staff schedules ensuring proper coverage, approves and monitors time and attendance for staff. (10%)
- Responds to all requested emergency situations, directs all incoming/outgoing calls and pages appropriate personnel using established guidelines. (10%)
- Other duties as assigned.
- High school diploma or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
- 3-5 years' switchboard experience.
- Associate degree.
- Prior supervisory experience.
- Advanced communication courses or training.
- Knowledgeable in computer-based switchboard consoles.
-
Telephone Operator
1 week ago
Highmark Inc. Pittsburgh, United StatesCompany : · Allegheny Health Network · Job Description : · GENERAL OVERVIEW · Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication · ESSENTIAL RESPONSIBILITIES · * Answ ...
-
Telephone Operator
6 days ago
PSG Global Solutions Pittsburgh, United StatesUnder direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. Responsibilities: May train new operators. May be required to do system data entry on request. Operator, Customer Service, M ...
-
Telephone Operator
1 week ago
Highmark Health Wexford, United States**Company :** · Allegheny Health Network · **Job Description :** · **GENERAL OVERVIEW:** · Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication. · **ESSENTIAL RESPONSIB ...
-
Member Service Representative
8 hours ago
UFC GYM Pittsburgh Pittsburgh, United States Part timeBenefits:Bonus based on performance · Employee discounts · The Member Service Representative (MSR) is responsible for delivering the Ultimate Service Process by providing superior customer service to our members and guests. The MSR is responsible for driving potential members int ...
-
Solution Operations Support
2 weeks ago
Opus 2 Pittsburgh, United States Full timeWe are looking for someone to join the Solution Operations team in Pittsburgh as Solution Ops Support, reporting to the Solution Operations Managers. As a client facing role, you'll be liaising directly with legal teams, gaining first-hand experience in providing support and advi ...
-
Sr Financial Analyst
4 weeks ago
myGwork - LGBTQ+ professionals & allies Pittsburgh, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Job Description · Position Summary: · Position is responsible for supporting the Enterprise Services division of Instrument and Equipment Services (IES); primarily ...
-
Development Coordinator
4 weeks ago
University of Pittsburgh Pittsburgh, United States Full time regularMedical and Health Sciences Foundation-Pennsylvania-Pittsburgh-( The University of Pittsburgh's Division of Philanthropic & Alumni Engagement (PAE) cultivates relationships with contributors, alumni, and other constituents on behalf of the University of Pittsburgh and UPMC, gener ...
-
Surgery Scheduler
1 week ago
UPMC Life Changing Medicine Pittsburgh, United States Full timeCoordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations. · Responsibilities: · Work directly with department to troubleshoot procedural and opera ...
-
Patient Experience Specialist
1 week ago
University of Pittsburgh Pittsburgh, United States Full time regularDent Med-Clinical Affairs-Pennsylvania-Pittsburgh-( Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable. ...
-
Receptionist
4 days ago
LIFE Pittsburgh Pittsburgh, United StatesFLSA Status: Non-Exempt · Reports to: Operations Manager · Job Summary: · Performs receptionist and clerical duties that include high telephone call volume; opens, dates and separates mail; and greets and directs participants, visitors, and/or vendors to the appropriate depart ...
-
The Sherwin-Williams Company Pittsburgh, United StatesThe purpose of this position is to provide technical support for the Wood segment to field sales in order to increase account growth ultimately impacting division profit. · Communicate competitive information, new products and selling issues to Sales Force. · Communicate extended ...
-
Surgery Scheduler
4 days ago
UPMC Life Changing Medicine Pittsburgh, United States Full timeMercy Digestive Health is looking for a full-time Surgery Scheduler to join their team in Pittsburgh, PA In this position, you will work Monday - Friday, 8am-4:30pm coordinating and scheduling patients for office and procedure appointments. You will work directly with providers, ...
-
Bioinformatics Senior Research Specialist
2 weeks ago
University of Pittsburgh Pittsburgh, United States Full time regularUPCI Cancer Bioinformatics Services-Pennsylvania-Pittsburgh-( Located in the vibrant Shadyside neighborhood of Pittsburgh, the Hillman Cancer Center stands at the vanguard of transformative cancer research and patient care, driving life-changing breakthroughs that redefine the fu ...
-
Hydraulic Technician
4 days ago
SMS group Inc Pittsburgh, United StatesSummary · The Hydraulic Service Technician will apply theory and principles of hydraulic engineering for the installation, operation, commissioning and safe repair of hydraulic components, power units, cylinders and related equipment. · Who we are · At SMS group, our people ar ...
-
Director of Customer Experience
1 week ago
Optimus Technologies Pittsburgh, United States · About Optimus Technologies · Optimus Technologies is a clean energy technology company based in Pittsburgh, PA. Optimus manufactures the Vector System, an advanced fuel system technology that enables diesel engines to operate on 100% biodiesel. The Vector System is designed ...
-
Education Support Specialist
6 days ago
WASEYABEK DEVELOPMENT COMPANY LLC Pittsburgh, United StatesMission: Waséyabek Federal Services, LLC (WFS) is a 100% Tribally owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). WFS is part of a portfolio of companies managed by Waséyabek Development Company, LLC, a 100% Tribally owned e ...
-
Field Engineer
6 days ago
Synergy Staffing Pittsburgh, United States Full time / PermanentWe are seeking a dynamic, organized, customer focused Field Engineer to help us to reach our bold growth goals. This role will be one of the company's primary customer facing experts with our product. This requires a comprehensive understanding of electrical, mechanical, and soft ...
-
Patient Access Coordinator
1 week ago
Highmark Health Pittsburgh, United States Full timeDescription · : GENERAL OVERVIEW: · This job completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the firs ...
-
Information Technology Consultant
1 day ago
Net2Source Inc. Pittsburgh, United StatesJob Title: IT Consultant I · Duration: 12 months Contract with possible extension · Location: Pittsburgh, PA · Pay Range: $24-$26 hrly on W2 (without benefits) · Job Function: · The Site IT Support job family forms the Site IT Support track within the IT function. · Positions in ...
-
Lead Financial Analyst
4 weeks ago
Dice Pittsburgh, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, Thermo Fisher Scientific, is seeking the following. Apply via Dice today · Job Description · At Thermo Fisher Scientific, our Finance teams are important to our business and fun ...
Supervisor Telephone Operators - Pittsburgh, United States - Highmark Health
![Highmark Health background](https://contents.bebee.com/companies/us/highmark-health/background-JpcGU.png)
Description
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW:
Supervises and evaluates telephone operators overseeing the day-to-day operations of the telephone office.
ESSENTIAL RESPONSIBILITIES:
QUALIFICATIONS:
Minimum
_Disclaimer:
_
_The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title.It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
__Compliance Requirement_ _:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
_
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
__Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct.
This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
_
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( \_files/employers/poster\_screen\_reader\_optimized.pdf_ )
We endeavor to make this site accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online atCalifornia Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID:
J242921