Jobs
>
Customer Service Representative
>
Las Vegas

    Customer Service Representative - Las Vegas, United States - Prove Partners

    Prove Partners
    Prove Partners Las Vegas, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    PROVE Partners, LLC, founded in 2003 and based in Las Vegas Nevada and Denver, Colorado, is a patient-centric personal injury claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers, and law firms in the United States.

    PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.

    PROVE is more than a medical lien funder—we offer patients a full suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients.

    PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.

    PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at the intersection of financial services, specialty finance, and healthcare services.

    Job Summary:

    We are looking for a detail-oriented and proactive Customer Service Specialist - Medical Lien to join our dynamic team. As a Customer Service Specialist, you will play a crucial role in managing the servicing process effectively. Your primary responsibilities will include obtaining case status updates at least once every 90 days from representing law firms, investigating cases that are no longer represented, providing balance verifications and statements, and completing insurance audits.

    The Customer Service Specialist will also assist in managing a team of Calling Specialists and will serve as a key point of contact. Exceptional customer service is paramount in this role. We are seeking individuals who thrive in a fast-paced environment, possess excellent organizational skills, and have a keen eye for detail.

    Job Duties:

    Case Status Updates:

    • Obtain case status updates at least once every 90 days from representing law firms
    • Encourage the adoption of PROVE's Ease Case Status technology )

    Case Investigation:

    • Investigate cases that are no longer represented by law firms
    • Investigate settlement payments that have been sent to the wrong recipient

    Balance Verifications and Statements:

    • Provide accurate balance verifications and statements promptly upon request

    Insurance Audits:

    • Complete thorough insurance audits to ensure accuracy and compliance

    Team Management:

    • Assist in managing a team of Calling Specialists, overseeing their tasks and performance

    Skills:

    ·Business Writing

    • Professionals with a strong command of written English
    • Ability to write grammatically correct emails free from typos

    Phone Experience

    • Well-spoken, likable professionals who can communicate effortlessly over the phone or in person
    • Prior experience in roles that rely heavily on routine phone interaction with clients
    • Ability to work at a computer while on the telephone for up to 8 hours a day

    Professional Experience:

    • Prior experience in loan servicing or collections preferred
    • Knowledge of personal injury a plus

    Technical:

    • Strong proficiency in Microsoft Excel
    • Proficiency in Windows, Microsoft Teams, Word, Zoom Video Conferencing, Adobe, and Microsoft teams.

    Education:

    • College degree preferred but not required

    Ideal Candidate Profile

    Character Traits:

    Above and Beyond Customer Service

    • Professionals that go to great lengths to ensure clients and coworkers are supported
    • Professionals who keep a cool head and can put on a smile when dealing with difficult clients.

    Resourceful

    • Professionals with good business judgment who can problem solve and overcome obstacles without a user manual.

    Detail Oriented

    • Organized professionals that pay close attention to the finer details and how that may impact the service we provide our clients

    Motivated

    • Determined professionals with a strong work ethic and ability to consistently work diligently

    Team Player

    • Professionals that work well with others and don't mind pitching in outside their role if needed.

    Compassionate

    • Caring professionals that are deeply aligned with our mission of helping people in their greatest time of need

    Positive Attitude

    • Likeable, enthusiastic professionals who take pride in their work.

    Relationship Oriented

    • Professionals that enjoy the opportunity to build relationships with their clients

    Resilient

    • Adaptable professionals that are comfortable with change

    Disclosures:

    Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Powered by JazzHR

    FxO7lpeToR

  • dormakaba

    Customer Service Representative

    3 days ago

    dormakaba Las Vegas, United States

    POSITION OVERVIEW · dormakaba is seeking a Customer Service Representative based in the Las Vegas area. The Customer Service Representative is responsible for supporting our hospitality customers as they place their orders for spare parts and consumables via phone, email and the ...

  • MGM Resorts International

    Guest Service Representative

    4 hours ago

    MGM Resorts International Las Vegas, United States Part time

    THE JOB · As a Front Services Guest Rep, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us. · STARTING PAY RATE: $19 per hour · ...

  • CAE

    Client Service Representative

    2 weeks ago

    CAE Las Vegas, United States Full time

    Role and Responsibilities · CAE, the worldwide leader in aviation training is looking for a Client Service Representative to join our brand new, state of the art, Business Aviation Training facility in Las Vegas. · If you are someone who thrives in a fast paced, dynamic environ ...

  • NYU Lutheran Augustana Center

    Customer Service Representative

    3 days ago

    NYU Lutheran Augustana Center Las Vegas, United States

    Position Summary: · We have an exciting opportunity to join our team as a Customer Service Representative. · Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and foll ...

  • Answer Plus Las Vegas

    Customer Service Representative

    2 weeks ago

    Answer Plus Las Vegas Las Vegas, United States

    Immediately hiring Full Time Call Center Agents at Answer Plus Las Vegas · Through our dedicated Customer Service Representatives at APLV, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping peopl ...

  • Aristocrat Technologies Inc

    Service Support Representative

    3 weeks ago

    Aristocrat Technologies Inc Las Vegas, United States Full time

    The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling technology on which thousands of slot machines are buil ...

  • Winans Investments

    Client Service Representative

    1 week ago

    Winans Investments Las Vegas, United States

    Job Description · Job DescriptionClient Service Representative · Job Location: Las Vegas, NV · Job Description: · We are looking for a self-motivated, hardworking Client Service Representative for our Vegas office. This role will assist with all manners of client support, includi ...

  • KALCO LIGHTING LIMITED

    Customer Service Representative

    3 weeks ago

    KALCO LIGHTING LIMITED Las Vegas, United States

    Job Description · Job DescriptionThe customer service representative should have: · Effective communication skills – oral and written · Good listening skills with the ability to think critically and solve problems · Self-motivated and resourceful to be able to work independently ...

  • Insurance Navy

    Customer Service Representative

    2 weeks ago

    Insurance Navy Las Vegas, United States

    Job Description · Job DescriptionSalary: · Join the fastest growing auto insurance agency in Nevada We are seeking motivated representatives to join our team and grow with the company. We are seeking to fill multiple positions in our Las Vegas location. · About the company · Ins ...

  • Down4Sound Shop

    Customer Service Representative

    4 weeks ago

    Down4Sound Shop Las Vegas, United States

    Job Description · Job DescriptionNow Hiring Customer Service Representative at DOWN4SOUND SHOP · We are a growing company looking for motivated and friendly people to join our team. · Applicant should be: · - Prompt and professional · - Positive and friendly · - A team player · - ...

  • KALCO LIGHTING LIMITED

    Customer Service Representative

    3 weeks ago

    KALCO LIGHTING LIMITED Las Vegas, United States

    Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · The customer service representative shoul ...

  • Spector & Co

    Customer Service Representative

    4 weeks ago

    Spector & Co Las Vegas, United States

    Job Description · Job DescriptionSalary: · We are looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet y ...

  • NYU Langone

    Customer Service Representative

    2 weeks ago

    NYU Langone Las Vegas, United States

    Job Description · Position Summary: · We have an exciting opportunity to join our team as a Customer Service Representative. · Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic ...

  • Image360 Las Vegas

    Client Services Representative

    1 week ago

    Image360 Las Vegas Las Vegas, United States

    Job Description · Job DescriptionClient Services Representative (Promotional Goods) · Does company culture matter to you? Are you someone who is committed to creating a positive work environment while delivering quality products and service? If you are great with clients and comm ...

  • Sonsray Fleet Services

    Parts and Service Sales Representative

    3 weeks ago

    Sonsray Fleet Services North Las Vegas, United States

    What do we do? · At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide ...

  • Clark County Collection Service

    Customer Service Representative

    4 weeks ago

    Clark County Collection Service Las Vegas, United States

    Job Description · Job DescriptionJob Title: Customer Service Representative (CSR) · Department: Operations · FLSA Status: Non-Exempt · Position Summary: This entry-level position assists customers in meeting their short term financial needs by using strong customer service skills ...

  • Wynn Las Vegas

    Business Services Representative

    4 weeks ago

    Wynn Las Vegas Las Vegas, United States

    Job Description · Job DescriptionJob Description · The Business Services Representative is responsible for meeting the business service needs of resort guests and visitors. · • Participating in the overall operations of the Business Services Center and Package Room · • Maintaini ...

  • MGM Resorts International

    Guest Services Representative

    1 week ago

    MGM Resorts International Las Vegas, United States Full time

    THE JOB: · As a Guest Services Representative, you'll be the friendly face that welcomes our guests with warmth and professionalism, while also expertly handling all phone inquiries, ensuring each interaction leaves a positive impression and meets our guests' needs. · THE DAY-TO- ...

  • Carl Endorf - State Farm Agent

    Customer Service Representative

    1 week ago

    Carl Endorf - State Farm Agent Las Vegas, United States

    Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Free food & snacks · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Valid Nevada Property & Casualty License Required · ROLE DESCRIPTION: · As Customer Service Representa ...

  • Shalyani Alberto - State Farm Agent

    Customer Service Representative

    4 weeks ago

    Shalyani Alberto - State Farm Agent Las Vegas, United States

    Job Description · Job DescriptionBenefits:401(k) · Dental insurance · Donation matching · Health insurance · Vision insurance · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the ...