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    Technical Account Manager - Bloomington, United States - Solution Builders

    Solution Builders
    Solution Builders Bloomington, United States

    1 week ago

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    Description
    At

    Solution Builders, Inc.

    , we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 25 years of experience in providing businesses with high quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.
    What YOU can expect

    :

    We are equally as passionate about our Team Members When you become part of the Solution Builders Team you can expect:

    Flexibility to work from home or at the Solution Builders office.
    Career development and growth opportunities.

    An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.

    Matching 401(k) Plan
    Medical, Dental and Vison Insurance
    Health Savings Account (HSA) with Company Contribution
    Flexible Spending Account (FSA)
    10 Paid Vacation Days Off
    5 Paid Personal Days Off
    7 Paid Holidays
    Onsite Fitness Center
    Onsite Restaurant and Delivery Options
    A company that won't make you feel like you're just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded
    Successful candidates should possess the following characteristics:

    Passion for solving business problems for clients while providing exceptional customer service.
    Willingness to embrace change with a positive attitude.
    Commitment to high quality work and positive customer outcomes.
    Read on if this sounds like the place for you
    Position Purpose
    The Technical Account Manager (TAM) is responsible for the proactive management of the client's technology infrastructure.

    The TAM implements Solution Builders' best practices, process and documentation to reduce downtime, reduce reactive tickets, reduce risk, improve the user experience, and optimize technology ROI.

    Responsibilities

    Owns client technology alignment looking for configuration issues, risks, trends, and preventative maintenance items remotely and at client site(s) on a regular scheduled basis to prevent reactive issues or downtime.

    Document and resolve technical configuration misalignment revealed during technical alignment process.
    Maintain client technology and process documentation.
    Participates in regular scheduled business update meetings when technology and strategy discussion is required.
    Helps lead client projects alongside the client relations team.
    Identify project training needs and provide technical guidance to the Client Relationship Manager.
    Review impact of new features and fixes and assess those against customers' organizational needs.
    Review ticket system reports for stalled tickets, KPI's and indications of macro-problems causing reactive incidents.
    Assist with incident response, investigation, and internal communication.
    Qualifications
    High school diploma or equivalent required
    Minimum 2 years IT Management or Project Mangement experience required
    Minimum 2 years Desktop Support, IT Helpdesk/ServiceDesk or Windows Server Administration experience required
    Strong understanding of network systems, Windows and Mac operating systems, printing systems and business applications required
    Strong organizational, communication, written and verbal skills required
    Familiarity with IT management consulting services is strongly preferred
    Self-motivated with the ability to work in a fast-moving environment
    BS or BA degree in IT Management, IT Infrastructure, business administration, business communications or related field is strongly preferred
    Microsoft Windows, Azure, Office 365 certifications preferred
    Solution Builders is an equal opportunity employer committed to creating a diverse workforce.

    We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

    Equal Opportunity Employer, including disabled and veterans.

    #J-18808-Ljbffr
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