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    Director of Clinical Services - Tampa, United States - Newsom Eye

    Newsom Eye
    Newsom Eye Tampa, United States

    4 weeks ago

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    Description

    POSITION: Director, Clinical and Surgical Services

    DEPARTMENT: G&A

    REPORTS TO: COO/Integrator

    JOB SUMMARY:

    The Director of Clinical and Surgical Services is responsible for the oversight of the clinic, ASC, and all operations within the organization. This position will be responsible as the business owner and will work ON the business, while the Office Manager works IN the business.

    The Director of Clinical and Surgical Services is a member of the Senior Leadership Team and will work closely with other members from Ownership, Integrator, Physicians, Finance, Marketing, and Human Resources.

    Education and Experience:

    Bachelors degree required; graduate degree preferred

    Five plus years of medical practice management experience, strong preference in an eyecare practice ASCs and multiple clinical locations

    Entrepreneurial Operating System (EOS) or similar growth framework experience preferred

    Working knowledge of Nextech, MDI, and EOS a plus

    Skills and Abilities

    • Ability to interact and communicate clearly with physicians and leadership
    • Ability to interact and communicate with all levels of staff and patients
    • Ability to efficiently multitask, prioritize and respond to meet physician, leadership team, staff, and patient needs
    • Skill in performing effectively under the stress of frequent interruptions and/or distractions
    • Maintain a culture of accountability
    • Able to establish and maintain effective working relationships
    • Maintain highly professional image
    • Proficiency in MS Office, including Excel, with preference for Google Mail and Document sharing
    • Understand medical billing, QB financials, and Nextech and MDI (medical software)

    Responsibilities

    Lead, Manage, and hold Accountable (LMA) Office Manager and ASC Administrator

    Attend weekly senior leadership L10 meetings

    Conduct location weekly L10 meetings

    Oversight of P&L

    o Manage Income and Expenses

    o Forecasting and Budgeting

    Oversight of LASIK process

    Oversight of Fellowship Program

    Oversight of Residency Program

    Oversight of FDA research and studies

    Manages durable goods

    Functions as Nextech/medical software Superuser

    Provides support to Newsom Eye Ambassador program

    • Addresses doctor relations/concerns
    • Ensures process and procedures are followed and updated
    • Monitor location metrics/scorecard
    • Optimize scheduling
    • Drive appointment volume
    • Implement necessary changes needed
    • Foster relationship with co-managed doctors
    • Ensure timeliness and accuracy of billing in clinic and ASC
    • Oversight/Utilization of payroll cost for location
    • Ensure patient/staff satisfaction
    • Ensure physician productivity goals are met
    • Implement/Manage/Evaluate all systems
    • Manage resources for doctor absences
    • Alternate Coverage
    • Re-scheduling of patients with different provider
    • Understand, implement and follow new accounting structure
    • Assists with budget development
    • PO Approval
    • Ensure key messages are properly and consistently cascaded across the team.
    • Verifies that a high level of effective communication exists throughout the location
    • Participates in physician/staff interviews
    • Ensures compliance and readiness of AAAHC and other regulatory bodies
    • Ensures oversight of facilities and equipment
    • Fill in for OM as needed

    Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Monday to Friday

    Ability to Relocate:

    • Tampa, FL: Relocate before starting work (Required)

    Work Location: In person

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